Rocky Hill Animal Hospital

I came to RHAH in April/May of 2011 when my 8 year old mixed dog Lucy began exhibiting some health issues. My previous veterinarian had just retired, and some of his techs/office staff began working for Dr. Jeter's new operation at RHAH. Unfortunately the prognosis was not good for my dog, but Dr. Jeter and his staff were extremely helpful and considerate, gave me the options available, and did not push me into one. They helped me ease Lucy's discomfort, and she was able to feel almost back to normal for a couple months before the issue (which we were pretty sure was terminal) finally won out. Through the whole process the staff of RHAH helped me and Lucy and I always felt they had her interest at heart. They were sensitive to the emotional aspect of caring for a terminally ill pet, and were a big help when Lucy finally passed on. These folks are the real deal, I would trust them with my pets in the future (still too early for me, still not ready to let go and get another pet). I'm sure nobody and no veterinarian operation is perfect, but these guys are really good. more

Rocky Hill Animal Hospital is under NEW ownership!!! Dr. Jeter is awesome and all 4 of my dogs LOVE him! His staff is awesome too! Lizzie takes care of the kennels and my dogs ADORE her! They can't wait to see her when we get there! Beebe takes care of all of the grooming and my dogs always look gorgeous when I pick them up after boarding. They are professionally, washed, nails trimmed and dried. Most importantly, they run up to Beebe with their tails wagging! They have NEVER been hosed down in the kennel with dish soap and left to drip dry!!! more

I was pleasantly surprised to see the new sign saying Rocky Hill was under new ownership. So I decided to give them a try since they are so convenient. The new staff and Dr Jeter are wonderful, 100% better than the previous owner. I was VERY pleased with the service I received from Dr. Jeter and his staff and I would recommend them to anyone who is looking for or unhappy with their current vet. more

Rocky Hill Animal Hospital is now under new ownership! I was surprised to find a completely new staff and doctor today but was VERY pleased with the service I received. Dr. Jeter and his staff are wonderful and very caring. I would recommend them to anyone who is looking for or unhappy with their vet. more

The first review, the woman with the puppy, sounds accurate to me. The owner does smoke in the back, they don't give animals their bedding or toys, they feed all animals from the same food supply which is NOT science diet, and they overcrowd small cages. I too worked there for over a year and disagree with what the Former2Employee said completely. Anyone who worked there for a day knows that the owner smokes in the back. If the person had paid for a bath they would've gotten their dog hosed down with dish detergent in their run. I bathed all the dogs there for the year I worked there and that was how I was made to do it by the owners. And we didn't give dogs towels. The runs were raised up off the ground on grates so dogs could soil the run and it would drop through, towels were not placed in the runs. We also put food back into the food supply that dogs who were boarding had not finished in their bowls. First review accurate, second review not! Cons: The first review is accurate more

I think the other comment is ridiculous. more

I BOARDED BY PETS ON DEC 23 2005. UPON MY RETURN JAN,2,2006, 11 DAYS LATER,, I FOUND MY PUPPY IN A DARK, CIGARETTE SMELLING ROOM . THIS WAS 18 MONTHS AGO AND I AM STILL NOT OVER WHAT I FOUND. I WAITED OUTSIDE THE CLINIC JAN 2, 2006 FROM 9 AM TO NOON. NO ONE CAME TO CHECK ON THE DOGS AND I REPEATEDLY PHONED & LEFT A MESSAGE THAT I WANTED MY PUPPY AND CAT. I WAS WAITING OUTSIDE FOR WHEN THEY CAME TO FEED.. NO ONE CAME.I WENT TO A STORE ACROSS THE STREET & THE MAN AT THE COUNTER TOOK MY NUMBER TO CALL ME WHEN HE SAW THEM COME TO FEED. I KEPT CALLING THE STORE TO SEE IF ANYONE HAD COME AND THE ANSWER WAS ""NO"". AT 2:45pm I PARKED MY CAR OUTSIDE THE CLINIC & AT 4:15pm A GIRL COME TO FEED. I INSISTED GOING IN WITH HER. SHE TURNED ON A LIGHT IN AN OTHERWISE BLACK ROOM. THEN, SHE FOUND LIGHT WHERE THE CAGES WERE FOR THE DOGS! I SAW1/2 DOLLAR SIZED DRY FOOD IN MY PUPPY'S BOWL AND HIS WATER more