Robinson Brothers Ford

Nothing but lies and bull$@# from their service department so far. Bought a used car without noticing a minor defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. They promised to investigate the problem just to be sure what was going on, that there wasn’t some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I don’t believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift. They did not come right out and accuse me of causing the defect myself, not in so many words, but that is what they were strongly implying. “Somebody” did this, they said, and “very recently” – they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was “not noticed” prior to sale, implying it was done after it was sold, which is untrue. I called service back and the guy who oversees the garage said my car had not even been in the shop at all. I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who reversed that position and said that it had been checked out, and that he had decided not to do any further investigation other than what had already been done while I was there, and that the fix was now $1,000 (in other words, they didn’t want anything to do with it). To top that off, while my car was parked in their lot and under their control, “somebody” busted the tail light for me. Needless to say, I’ll not be giving this dealership any more money in the future, and neither will anyone I know. more

The finance manager here screwed up EVERY bit of paper work. If he had wanted to there was not another piece he couldn't have put wrong address or wrong names on, that is write, my vehicle has paper work registered to others. He put all warranties and even ownership of the $30,000 vehicle I bought and am paying for under my co-signers name. When the issue was recognized 2 days after the sale I went to them and they refused to even consider changing things other than the extended warranty and they would only change that for a $75 fee. When I discussed this with Mr. Savage, the business manager, he responded that it was not his problem. Foo on you! You do not care about your customers, but we do have a voice! I hope you realize the potential customers you will lose by screwing over others. more

i broke down in may 18th. towed my truck to this dealer. when i got my truck back 2 months later. i had to get more repairs done. i was yelled at by the service manger. treatedd very rudely by the caisher. i had to fly from fl. to pick my truck up to only get it back to jacksonville ,fl . to drop it off at the dealer here . when i picked my truck up they left food in side. spilled drinks on the floor. parts was left in the back of the truck. damage to my right fender. and my drivers side hub cap was damaged. i paid $3,200.00 to now have to shell out more money for repairs.they have not offred me anything for my troubles . i called the owner over and over he will not call u back! Pros: very bad service Cons: who has money to waste more