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Riley, Earnest C, Md - Ear Nose & Throat Institute - 2 Reviews - 3969 S Cobb Dr Se # 203, Smyrna, GA - Doctors & Other Healthcare Professionals Reviews - Phone (770) 438-6318

Riley, Earnest C, Md - Ear Nose & Throat Institute

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3969 S Cobb Dr Se # 203
Smyrna, GA 30080
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(770) 438-6318
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My son was seen by the audiologist 6 weeks ago for a specific reason. I called ahead and was told the fee would be $45. I said I would send a check and she immediately told me it ...

an unhappy patient 1/19/2012

My son was seen by the audiologist 6 weeks ago for a specific reason. I called ahead and was told the fee would be $45. I said I would send a check and she immediately told me it would be run as an electronic check. I said that would be fine. My son called me on the way home and said he would have a credit on his account there because they had run the check for $70.00. HIs visit there was a one time thing andmore than likely, he will not need to be seen there again.I promptly called the office. I left a message on the voice mail of the billing manager, explained the reason for my call and hung up. She tried to reach me several times, I tried to return her call and then just sent an email with yet another explanation as to what I needed. On Dec. 22, she sent me an email telling me that my refund check was being processed and would be mailed. more

Questionable....poor service 6/3/2008

I was referred to this particular practice via HMO PCP and I will never go back. Waiting area was unacceptably dirty, staff crude and not professional at all. Listened while waiting, to the staff behind window talk about patients. Saw doctor, nice man, but proposed to do more than medically necessary. Was told I would get a call back to schedule a procedure...it took two weeks for them to leave a message stating that I had been scheduled the afternoon of day they left message...BAD PRACTICE for a medical office...especially if you are very sick and in need of medical assistance. I will never go back to this office in Smyrna, much less than their other locations in the metro ATL area. Very questionable.... Cons: Questionable more
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Additional information

  • Hours:

    By appointment
  • Payments:

    Visa, Master Card
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