Richard's Auto Repair & Towing

My car broke down on Interstate-90 near Fairmont. I called AAA, who connected me with Richard's. The tow truck arrived in a timely fashion, and the driver was a really nice guy. I had to wait around 2.5 hours in the 'showroom' for someone to come pick me up, and the staff, although nice, used very crude language and the 'showroom' was not nice at all. I was told I had a problem with my fuel pump and they would not be able to work on it until the following Monday. After spending $530 dollars on a new fuel pump, I got back on the road, and not but 20 minutes later did my car break down again on Interstate-90. Although there was a problem wrong with the fuel pump, they completely disregarded any attempt to see if anything else may have been wrong with the car. Not only did they not refund me any money, the people I spoke with on the phone when I told them what happend could not have cared one ounce less. There was no apology or any responsibility taken on their part for not diagnosing the car correctly. I will not be going back to this place, and unless the car is an easy-fix, I would not recommend anyone taking their car to this place either. more

Richards Auto Repair and Towing is a really great company. I have used them many many times when I have locked my keys in the car! They come very quickly and get the keys out within minutes without causing damage to the car. They get to know their customers on a first name basis and the employees have a great sense of humor. They try to make you laugh and smile even though you are most likely really frusturated. I have also used their towing service. It was rather inexpensive and it was a good service! more