Before moving in, we decided on Reflections due to their location, amenities like the dog park, pool, and racquet ball court, and the fact that it seemed nice compared to most other complexes. However, upon moving in, we noted several items that needed to be fixed, such as the front door jamb was broken. As soon as we walked in to do the initial walk-through, there was a cockroach, which the guy squashed himself and continued on without cleaning it. Several more were found in the first 24 hours. The maintenance department only fixed one of the many items noted, including the front door jamb. We contacted the office several times throughout our 11 months of occupancy about these items, and we never saw anything get fixed. There was no grace period for rent payments, and if it was a day late, we were charged $100. They never mentioned that guests had to pay for the pool until we tried to go. The dog park is a converted tennis court that is locked half the time. There was a while when people were letting their dogs run loose, which would come up to my dog and go crazy in his face. The staff was not very helpful, and at the beginning, we were told that the people who could take care of our issues were all on maternity leave and there wasn't anyone else who could do it. The grounds after a storm were not kept up. Upon moving out, besides a few stains on the carpet from the dog (which we paid an extra $300 pet fee to cover extra expenses involved) the apartment was probably more clean when we left than when we moved in. Yet, not only did we not get any of our security deposit back, we were also charged an extra $200 for "cleaning." We highly recommend finding another complex....they had us fooled. Don't let them fool you.