Red Hanger - Downtown Freeway

Red Hanger has for years proudly been the top dry cleaner in Salt Lake City and rightly so until recently. At least for this store which happens to be the one where their main offices are located it has become an unpleasant experience. This store has forgotten what customer service is all about. They are lazy and complain about petty things that may require a little effort and brain function. The quality of their work has decreased so sharply I would be afraid something would be ruined or just not cleaned. I have repeatedly had things returned recently that were far below standard. After this last time having to deal with poor quality, incompetance and bad attitudes I would rather go somewhere else. more

Earlier this week I dropped of a $100 pair of slacks in EXCELLENT condition. When I received them back the entire lining on the inside was COMPLETELY shredded! When I notified the owner of the situation she insisted that I brought them in that way. OMG! SERIOUSLY! Ruin my $100 pants and then tell me to my face I'm a liar! I have never been so irritated in my life, obviously customer service does NOT equal customer satisfaction. I would NEVER recommend this place to anyone, and anything I can possibly do to spread the word of their HORRIBLE service I will do with pleasure. Oh ya - on top of that a few months ago my father dropped off two full business suits worth $$$$$ and they were stolen with a bunch of other people's clothes, they did not refund him ANY MONEY, and they wanted to still charge him for the service! Cons: Horrible service, ruin your clothes and tell you you're a liar. more

I tried to be patient when they shrunk the first pair of pants almost two sizes and then insisted on stretching them out instead of replacing them. But when I put on another pair I had them clean yesterday and my dress pants looked and felt like spandex gym wear, I decided I was done with Red Hanger. After some research, the ""stretching out"" method is apparently one of the worse things you can do to your clothes and they are permanently damaged. Thanks Red Hanger! I only hope I can find a replacement that will match the rest of my suit. I won't count on you paying for it. Pros: convenient location Cons: shrunk my clothes more