Spoke to the owner, Sam, three times regarding a high profile event with our president and vice presidents of our company. Even spoke to him the morning of the event. Sam assured me every time that the bus would definitely not have a "pole" in the vehicle and would have an ice chest, glasses, etc on the bus. The pathetic bus arrived with the unremovable pole, no ice, no glasses, absolutely nothing. The driver, who is contracted from another company, had no clue to where he was even going. I called Sam at that time to tell him of all the problems and Sam was just rude, said he forgot about the pole and the glasses, etc. Threatened to cancel the bus on me! Unbelievably bad service. I cannot emphasis enough to stay away from Sam and his lousy limo service!!!! Lies, rude, the worst!