Unfortunately, I had to remove my child from the program due to consistent lack of supervision/safety reasons. I would have loved for my child to stay have stayed there & my child loved it there. I believe the teachers in my child's class room were good, but there definitely is room for administration to provide better training and oversee supervision issues. My child was twice injured in the face, by the same child, 12 days apart, the 2nd injury causing an ER visit and application of Dermabond (the clear version of stitches). After the 1st incident, I met with the director, expressed areas of concern and expected there to have been some sort of intervention. After the 2nd incident 12 days later, i was furious. In the other's child's defense, his parents were not even made aware of the incidents to have even talked to the child about it (at least the director told me she was not sure when I asked). In my opinion, if a child is injured to the point of needing stitches, the parents of the child who did the injuring should be notified by the same incident report, so that they can work with the child. As the director that signs all the incident, you should not be uncertain if the parents where notified, it should be a part of your protocol. This proved to me that intervention was not actually sought and it was just another ""incident"". The director also informed me that the child was a ""challenging child"" & that they have had ""issues in the past"". Ok, so since this was known, why wasn't extra attention given to the child for increased supervision or monitor him more closely especially while outside? I am not blaming the child, but if the center was going to keep the child, the efforts should have been made to keep everyone else safe. The challenging child is not my child's face's problem. The outside supervision is POOR at best. The inside ratio is excellent, but when the children go outside, some teachers may go inside or they are not paying full attention and injuries occur (at least to my child). There is not enough supervision with intervention when the kids play outside. When you see a child chasing another with an object or playing too rough, not enough intervention happens to stop it. The straw that broke the camel's back for me was when I met with the assistant director the day of the 2nd incident. I was speaking w/ the teacher, asking her how many teachers were outside supervising. The teacher gave me a list. The assistant director used her foot to nudge the teacher on her foot and said ((tap tap tap)) ""NAME of anther teacher was out there, wasn't she? The teacher was so afraid. She looked at me & looked back at the assistant director and said ""no"". The assistant director signed in disgust (as if to be pissed off that the teacher admitted that more teachers were NOTout there). The teacher did the right thing, & I appreciated that, but from an adminstrative standpoint, I was done. I knew, right then and there, that that assistant director DOES NOT have the best interest of the children in her heart, (at least not my child's best interest). I immediately removed my child. As a responsible parent, I know I make the right decision. It was tough, I cried, but it was the right thing. Just when I started to feel bad about it, I went back to the school to get the last of my child's things. As I was leaving, I stopped to say goodbye to my child's teacher & thank her for the work that she was able to do. I noticed 7 kids where in the red playhouse outside in the yard. Of course, no one was watching them inside. I heard a little girl shriek to the top of her lungs and start to cry very loud (parents know the cry, like when you get hit or hurt yourself). No one saw anything & a teacher walked over and poked her head in the house and said ""NAME OF LITTLE GIRL, tell me what happened"". I just shook my head and said, Oh no, I know I made the right decision.