We've eaten here many times with good experiences until now.\r
The good - We were seated in good time & and drink order was taken.\r
The bad - \r
1) Here come the beers, one dumped on table, ran on my pants and friends sweater.\r
2) $17.99 for Baby back ribs. I've had these many times before, but these were small. I hate to spend this kind of money to still be hungry after eating.\r
3) Waitress takes my plate, hits the bottom of my beer glass jamming it into my mouth. Fortunately no dental work needed, but sore mouth.\r
I understand people make mistakes & can have an off night. How bad did they feel about this. No adjustment to bill what-so-ever. Pay in full. At least they didn't charge us for the beer they spilt. \r
I then go to their website to fill out a customer comment form. They state it's constantly checked, it's been two weeks now. I waited to see if they would contact me like their site said they would before posting this. Very poor. This shows a management problem.
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