The item I ordered was automatically returned to sender by UPS because UPS damaged the package in shipping. It did not make it to me before it was returned. RA did not bother to do anything...they did not re-send the package nor contact me in any manner. They simply kept my money. That was, until I called to complain. They were generally not interested in helping and wanted to charge me extra for re-shipping, even though I called UPS, got the agents name, and called RA to give them the specific person at UPS who could confirm that I had nothing to do with the package being returned to them, and that their initial shipping charges had been refunded by UPS. These guys don't seem to care about customer service. They have said they will re-send the package now and not charge me to re-ship it; however, I had to do all the legwork myself and they have threatened that if it is returned to them again they will charge me double shipping. I will never order from them again..
Pros: Had what I was looking for
Cons: Absolutely the worst customer service ever. I felt I was ordering from a 12 year old.