I had a massage and facial. As other reviewers have noted, my services were shorter than advertised, but the manager as well as the facialist Jaime, both were extremely pleasant. My massage therapist, however, was lacking in the interpersonal skills department. Upon entering the room, she simply said "face down" and walked out. When she came back in, she immediately started the massage. No questions about my likes and dislikes, injuries, pregnancy etc... While the massage was perfectly adequate, it lacked the healing, relaxing aspect I love about a good massage with a holistically minded therapist. It was more like the perfunctory, going-through-the-motions rubdown you would expect at a nail salon. Unlike other reviewers I did not find the space soothing or relaxing. The lounge was packed with women, two of them in street clothes taxting or talking on cell phones, which made the lounge feel like a Metro North waiting area. The changing/bathroom is small and narrow with only one sink, so if you were planning to shower and do your hair and make-up there before leaving you are out of luck. I would come again for maintenance, but would go elsewhere for realxation.