I had a very bad experience with Quick Weight Loss Centers, and I recommend that nobody consider doing business with them.
The bad experience began at the 59 & Kirby location in Houston with manager Paula Martin.
Firstly, Ms. Martin's sales pitch was fast, robotic, and pushy. Her attempts to connect and build rapport were fake and contrived. I felt strongly that she only cared about one thing: getting me to sign. The experience felt altogether icky.
The cost of the program happened to be prohibitive for my particular budge at the time, so I chose not to sign up. But then I impulsively decided to purchase some of their snack foods, and then later regretted the purchase because I determined it was not a good value for my particular situation.
The next day I went to return the unopened goods for a refund, Ms. Martin coldly and insensitively informed me that FDA regulation does not permit QWLC to accept returned items and that company policy does not allow refunds. She told me the next step I could take was to fax in a written complaint, which I did.
I then received a call from the district manager (DM) over that store, and I explained the situation. She explained that it's company policy - not FDA regulation - that disallows receiving returned items. The store manager's and district manager's stories were inconsistent, demonstrating blatant lack of integrity. I respectfully appealed to the DM to grant me one exception to company policy and to refund my money - money that was precious to me in a time of financial hardship. But, as it turns out, goodwill towards dissatisfied customers is a non-priority for QWLC. She stubbornly refused to grant an exception or refund my money. Instead, she gave only inadequate, unsatisfactory excuses.
This district manager clearly does not value me as a future prospect. I want to purchase QWLC's services in the near future when my budget permits, but not if QWLC stubbornly refuses to resolve this situation to my satisfaction.
Until QWLC adopts a ""customer-is-always-right"" mentality, I recommend everyone stay far away. If you become dissatisfied, they will be right, and you will be wrong. They are needlessly forgoing sales to the detriment of their own profitability, not an intelligent business model.