RIPOFF ALERT!! RIPOFF ALERT!! RIPOFF ALERT!! PLEASE SAVE YOURSELF THE HASSLE AND WASTE OF TIME AND MONEY AND DON'T USE THIS COMPANY!!
FIRST COMPLAINT - THEY WERE A NO SHOW!! I was understanding and called them and they rescheduled for the next day. (I should have seen this as an omen and called someone else!)
SECOND COMPLAINT - THEY CHARGED ME TWICE AS MUCH as I called about - the technician argued with me that my carpet didn't qualify for the coupon! WHAT??
THIRD COMPLAINT - PUDDLES OF WATER all over my hardwood floors!! He said he had to hook up some machine in my garage and drag wet, leaking tubing all over my house. I went crazy mopping up after him!
FOURTH COMPLAINT - CARPETS STILL DIRTY!! What exactly did this so-called ""stain expert"" do? Then he argued with me that I should know what caused all the stains so he could treat them better. He was CONDESCENDING, RUDE, ABRASIVE, ARGUMENTATIVE AND UNQUALIFIED!!
FIFTH COMPLAINT - We called the owner and she made us e-mail pictures of the stains!! Even after we complied, she ignored our e-mail and attempts to contact her via phone. WHAT DOES THAT TELL YOU ABOUT A BUSINESS???
We are disputing our charge on the credit card and calling the BBB!
Wish I read the reviews before I called them - STAY AWAY FROM PRO CARPET!!