Pool & Spa Depot

This was our 3rd pool construction and the 1st two were nightmares in FL. We were hesitant to ever contract a pool again. We met with Stephen our Sales Rep at Pool and Spa Depot and explained our concerns. He worked with us every step of the way to be sure that our contract was explained line by line. Once the excavation was begun, it was one week to the day that is was completed and our fiberglass shell was backfilled and the plumbing run. All this during sub-freezing temp's! Thank you Pool and Spa Depot for hiring such quality installers and for being an upstanding company! We would recommend your services to anyone and everyone that is looking into pool installation! Joanne/Franklin, TN more

We looked at several places and decided on pool and spa depot. The salesman Christopher was very nice and knowledegeable. He took the time to show us all the gadgets couldn't ask for a better salesman. Customer services speaks a whole lot and we were verysatisfied. At time of this review, we were waiting for delivery set up. Hopefully, it will go as well as purchasing spa. more

We recently purchased through your company a Deer Creek, in-ground swimming pool package and utilized the builder assist program. We were very pleased with how smooth the traction went even though rain delayed our timeline for installation. We were very cautious when making the decision of the pool company we would use because of the enormous monetary investment; however, we soon found our fears were alleviated by Pool and Spa Depot. Even though there was a change in management during our transaction, we did not fall through the cracks. Our questions were answered in a timely manner and everyone was extremely helpful. Overall, we are very pleased with the pool and the whole installation process. We will be glad to recommend your company to anyone interested in an in-ground pool.Sincerely,Thomas and Kim H. more

Had a wonderful experience with this company. Had a pool table installed. They built it, and it works great. we absolutely love it. Didn't notice a small crack in the rail until they left. Called and spoke to Scott, he sent his builder right out the next day with a new rail. Builder was Chris, did a great job. Nice to know they stand by their product and don't forget about you after the sale. more

"I would like to take the time to express my extreme excitement for the new addition to our back yard. Since my wife and I began to think about this project we would have never believed that it would have been accomplished by Memorial Weekend. It jsut goes to show what dedication and hard work will do." more

"Thanks to everyone at Pool & Spa Depot for making this such a pleasant experience for us.Cory & Crystal Mowely & family" more

After shopping at three to four other places for a spa my wife and i were very confused about the differences between what makes a spa different from another one. After meeting with Sean at Pool and Spa Depot, he explained to us what makes the difference. we purchased the spa at a lower price than anywhere in town. Delivery only took a few days, however one of the side panels was dented in. the delivery guy, called their office and had their service manager take care of it. They had the factory mail them an entire corner direct in just a few days. The problem was solved at no expense to me and my family and we have been able to enjoy the spa since. So far we have loved our experience with Pool and Spa Depot and plan on going back for that pool table that my son has his eye on. I reccomend them to anyone looking for skipping out on spending large amounts of cash on big family vacations like we did this year and creating a vacation spot in our back yard. more

We had a great experience buying our above ground pool and semi-ok experience having it installed. more

We purchased our onground pool in July and I just wanted to let you know how pleased I am with our decision to go with your company. The actual construction was ahead of schedule and the crew did an outstanding job getting in and completing the set up. It was like watching little ants build a colony, they went straight to work, looked like everyone had their own tasks to complete. I don't think these guys even took a break the entire time they were building our pool. They were very courteous and respectful of our property and when they left they cleaned up everything. These guys had our pool ready for water by the end of the day. They did a great job and I thought you should know what an outstanding team you have putting these types of pools in. more

Pool and spa depot was a very HELPFUL place to shop. E bought an above ground pool and hot tub. i had read the reviews on yahoo in the past and figured i would run into some trouble. that was not the case at all. there were a few delays in building the pool, but what do yuo expect it is a construction process. they called every time there was a delay. Daniel was our sales person and he went above and beyond to make sure we were happy. i would recommend pool and spa depot to anyone. THEY ARE AWESOME!!! more

We bought a hot tub from Pool and Spa depot about two months ago. (We previously bought from Watsons, but after that hellish nightmare, we decided to give Pool and Spa a chance). The girl who sold us the tub was sweet and helpful, though inexperienced. But she did have someone nearby who could explain anything she did not know yet. The tub was delivered in a timely fashion, but the delivery guys did not really explain how to use the tub; we were kinda left out on our own. So I went back and saw the gal that sold us the tub, and she spent 45 minutes teaching us how to properly use our chemicals and care for our new purchase and control jets and lights and such. Bottom line, delivery people were not great, and phone service is not great (takes forever to get a call back, if you can even get one), but we got a great deal on our tub and the people in the store do really know what they are talking about and will happily spend the time teaching you. more

We looked at several places and decided on pool and spa depot. The salesman Christopher was very nice and knowledgeable. He took the time to show us all the gadgets couldn't ask for a better salesman. Customer services speaks a whole lot and we were very satisfied. At time of this review, we were waiting for delivery set up. Hopefully, it will go as well as purchasing spa. more

Thank you Kip, Steven, Cody and the crew at Pool and Spa Depot! Our questions were answered honestly and promptly during the contractual agreement stage...Kip kept us informed of the processes leading up to the construction, and Cody and his crew were awesome! One week to the day, our excavation was begun, the fiberglass shell was delivered and set and the plumbing and backfill was complete! We could not have asked for a better experience - and I'm sure our neighbors agree!!! Thank you Pool and Spa Depot for being an upstanding company serving Middle TN!!! more

I honestly cannot believe the experience my husband and I had at this Pool & Spa Depot location. About 2 months ago, my husband and I bought a Dynasty spa from P&S. The salesperson was very nice and the hot tub was delivered on time. We LOVED it....for about a week. After a week, we discovered that the LED lights on one side of the hot tub were dim. So my husband called P&S service. They said they would send someone out to look at it because "Dynasty stands by their hot tubs". Well, before the service guy could get out there, we discovered that the hot tub was leaking on one corner. So, my husband again called the service department and let them know. The serivce department tried to tell us that "sometimes hot tubs just leak in the beginning and then fix themselves". My husband told him that he wanted it looked at anyways while the service guy was out for the LED lights. P&S called about 4 days later to tell us the light kit had come in and that they were sending the service guy out to fix it. SO...TWO WEEKS later when the service guy finally showed up, he turned on the lights, looked at them and said that he didn't have the equipment to fix them (who sends the service guy out without equipment to fix stuff??!!). So my husband mentioned the leak, the guy didn't even know about it, there were NO RECORDS on our account of a leak. So the service guy opened the side where the hot tub was leaking, ripped out the insulation, and told us he had to order the part and would call us the next day. Did we hear from him the next day? NO. Did we hear from him in a week? NO. So we called the service dept. THey said the part was on back order. Come to find out, they lied. The part wasn't on back order, they had ordered the wrong thing and lied to us. It is a part that Dynasty uses to make hot tubs, why would it be on back order??!! So we called Dynasty, they had the part in stock and said they would have driven 3 hours to get the part to this P&SD so that our hot tub could be fixed. BUT P&SD had NOT EVEN CONTACTED THEM!!!!!! To wrap this up, my husband ended up fixing the leak, our lights still don't work. HE called and talked to the manager and the manager was RUDE to him. DO NOT SHOP AT THIS LOCATION!!! more

I am looking for an above ground pool. I went to Pool and Spa depot to look at pools. What a mistake. I was one of 2 people in the store. I" lucked" out and got the owner's son Daniel. When I told him I was looking for a pool, the spiel started. I told him I am disabled but he kept me standing in one place for an hour. I got an education on all pools and why I should buy the $4,000 pool. He just kept talking about Watsons and how bad they are. I finally told him I didnt want him to mention Watsons(Family Leisure) again because if I wanted to hear about Watson's I would be there. so he just kept on using the word "they". He told me to take a magnet to Watsons because their pools are steel and his $4,000 pool is aluminum but then later told me I should get the steel(Coated) ledge so thats when I stopped listening to him. So why wouldn't just buy the cheaper steel pool is beyond me.The kicker is this. He said I have to go and get my own sand. Then he said the 1st foot to dig is free and then every inch they have to dig is $100.oo per inch to dig out for your pool.WHAT? Crazy!!! You know they would tell you they had to dig another foot and add $1,200 to your final price. I told him I had just talked to one of his salesmen 2 weeks before and he told me it would be $3,500 for complete pool and installation and I didnt have to buy and get delivered my own sand. He totally ignored that and said they had gotten rid of all of their sales people last week. Do not go there unless you want to be ripped off. Make sure you listen to every word they say and ask how much it will cost to dig for the pool. I left very disappointed. The pool season is over. Its like buying a Christmas tree after Christmas but you will not get any deal and If you get Daniel, He will just keep sticking it to you. more

This is an awesome retailer. They are knowledgeable, friendly, and quick to respond to problems. I can't believe Middle Tennessee is the only place that has them. We are very lucky!! more

I bought a spa from this company 3 months ago and I absolutely love it, the quality is exceptional and the service was great.. I couldn't figure out how to use the stereo and called and talked to an employee Josh I think his name was he helped me right over the phone.. I have used Watson's in the past and didn't get the help and the staff wasen't very helpful. I recommend Pool and Spa to all my friends!!! Thank you so much for all you have done!!! more

I went pool shopping at pool & spa depot in Antioch last month and not only did I purchase a pool, which I am totally in love with:), but the salesman and service department were excellent. I had an excellent experience. The setup of pools and spas in the store, as well as the friendly and knowledgable staff was incredible. I plan on going back and purchasing a spa very soon. more

Well, the only good thing about this company is it sells mostly American items. After I purchased the pool, the installers came to put the pool in about a week and a half later. The installers according to my neighbor used the side of my house for the toilet rather than the downstairs bathroom, they didn't put together or install the ladder. I called them within five minutes of them leaving because they took the pool booklet with directions with them. They tried to explain to me how to put it together while on the phone, but I had three ladder step sets and a few other pieces and it made no sense to me what they were trying to explain. We got disconnected, and i never heard from them again. Called the store to tell them about it, I told them I could not put the ladder together, the parts I had made no sense. They angrily tell me they can have someone come out in about eight days to fix the problem (really) so my wife and kids get to stare at our pool for eight days waiting on a ladder. I then called back to speak to the store manager, was put on hold for about ten minutes, then when someone picked up again, I had to explain again who I was holding for, finally I was put through to the store managers machine (BOB), and left a message. In eight days, never heard from him. So eight days later, a man from the pool store comes out to try and fix the ladder, and he states that the pool company shipped three different pool ladders at my house, that is why the instalers didn't put it together(they couldn't), He had stated that Tray in the service department had said I must have been an idiot to not know how to build and install the ladder, but now he knows why. how refreshing. Anyways, I call again to speak to Bob the store manager and in ten minutes again I am able to leave him a message, seven hours later I call again, because he never calls back. This time I get to talk to service and Tray answers, I tell him who I am and that I want the number to the district manager, he laughs at my request and states "You can either schedule another time for someone to come out to your house to fix the ladder, or I can leave a message for the district manager, but you can't have his phone number" So, please, don't buy from this company. I am a pilot stationed at Ft. Campbell, wanted something for my family while I deployed, and this is the thanks I get for serving. Don't do it people. Good luck though. more

I was very skeptical about buying a pool, but a friend had recommended me to Pool and Spa. I walk in and see a beautiful show room and am assisted immediatly. They are very dependable and have lived up to their reputation. Unfortunately, some people didnt read their contract or listen very well to the information given. You have to get your own electrician, they have pools and spas, not electricity. So do not be discouraged. Why go to Watsons when pool and spa has everything you need. Pros: Excellent Service and they know their stuff Cons: Watsons more