Sadly, after a long and wonderful relationship with Pet Menders we are taking our dogs and our business elsewhere because of Heather, the "office manager". My small dog sustained a back injury and was seen at Pet menders for exam and x-rays, and I scheduled a follow up for Thursday, my only day off during the week. I arrive on Thursday at 10 (the appointment I scheduled), Rosey in my arms, who is crying and in pain. I go to the front desk to check in and Heather tells me your appointment was yesterday. I explain to her that Thursdays are my only day off, I only schedule appointments on Thursdays. I was told the girl who scheduled my appointment must have made a mistake, sorry, but we're busy and can't help you. I said I have an appointment for now, your front office made a mistake, my dog is obviously in pain and needs to be seen. Her response was I said I was sorry you can come back some other time or I can refer you elsewhere. I explained that I had other Dr's appointments today and lived 30 minutes away, I can't come back another time and WHY would I want to be referred elsewhere, this is my dogs doctor’s office. Her response was I said I'm sorry, that's all I can do, so like I said you can come back another time or be referred elsewhere. I asked to speak with the doctor and was told that he was with a patient and could not be bothered (without even checking mind you). Now, here I am, with my poor little dog, injured, in excruciating pain, shaking and crying, without a doctor's visit. I called Pet Menders upset and I start telling her how upset and unhappy I am with the uncompassionate treatment I received and she informs me that she I discussed the situation with another client and....wait..what? You discussed me with a stranger? Woah. Running out of typing space so.......Obviously at this point I can no longer trust Pet Menders with the health and safety of my pets, in my opinion, they no longer provide the Five Star care they once did. Weird how one bad hire can ruin a great place! Go elsewhere!!