Pest Away Exterminating INC

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261 West 35th Street, Suite 300
New York, NY 10001

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(212) 721-2521
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Pest Away Exterminating INC - New York, NY
Reviews
( 63 )
( 2 )
( 3 )
( 2 )
( 16 )

Best

Don’t leave yourself unprotected against bed bugs!! Visit Pest Away to purchase all your bed bug protective needs. I went in, got mattress and pillow protective covers in addition...

Worst

I have to say that I was somewhat unimpressed with this company. While others report PCOs coming for 4 hours to thoroughly treat a 1-bedroom apartment for bedbugs, the Pest Away P...

the ""Band-Aid"" approach 1/9/2009

My problem was throughout my entire apartment and instead of going to the source of the problem, they just sprayed a few areas and the problem never went away. I called several times to get them to come back but the owner, never returned my calls. How they stay in business is beyond me. Cons: they don't solve the problem more
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so far so good 12/17/2008

Used Pest Away to get rid of bedbugs. Not cheap but worth it. \r People were friendly & helpful. more
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in expensive lesson 11/13/2008

after carefully researching companies, I believed the positive reviews and hired this company. I should have realized that the bad reviews were there for a reason. When I originally spoke with the owner, he seemed to be quite knowledgeable and offer an ""eco-friendly"" solution which I like, especially as someone with pets. However, the problem was never resolved and after numerous visits and being charged for each one, I realized he and his staff had no idea what they were doing. I had to hire another company and now everything is fine. He refused to refund my money is will not answer my calls. more
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this is a very good company 11/9/2008

I have called upon this company many times over the years to solve all kinds of various pest problems that brownstone owners deal with. I happen to misplace thier number and retrieved it from this site. At first I was dimayed to see the recent barrage of reviews but after careful review I see that they seem a bit contrived and is the antithesis of every experience I have had with them over the years. Some of the things thye have been accused of arent even part of their program which makes me highly suspicious of the actual writers of these reviewers. I would hate to see one of the few eco responsible companies in this city be trashed by one person. I have never gotten anything in writing nor ever neeedd to. They have taken my credit card, and they have come back free of charge even after the warranty has expired. Pros: responsible, honorable and eco friendly more
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maybe I am in the wrong business 11/6/2008

when I called Pest Away and spoke with Jeff, he couldn't have been nicer and he assured me he could and would solve my problem. There was a lot of construction going on in my building and was told this is why I had these uninvited visitors. He sent someone three time, and each time I was told, this should do it. After the construction was over, the problem still continued and he said not to worry that he would send someone again and that I didn't have to pay. This never happened. I left several messages but he never returned my calls and was forced to hire another company. I see now why in one of his complaints it said to get it in writing. more
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job done right 11/4/2008

I found this company first on here and then by a friend who has been managing buidlings for years. He swore by them. he was indeed correct. I don't really give credence to some of the trashing below and the fact that they dont take credit cards is not indicative of a good or bad company. They actually charged less than some of the other places i called that did take credit card. They asked all the right questions about my kids and pets and the techs were nice and did what they were supposed to. People should always do their homework before they engage in such services. more
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get it in writing 11/3/2008

If I wasn't so frustrated with this company I would have never found these reviews. Bad reviews are there for a reason and I only wish I had read these before I use their service. They are very pleasant initially but my problem never went away. They don't keep their promise (which you should get in writing) and they don't take credit cards (that should say something). I paid them when they first came and each additional time and I'm so upset I did. I trusted them but they don't know what they are doing. They won't refund my money and they never returned my calls. I suggest if you plan on using them to get everything in writing (and stay away from companies that don't take credit cards). more
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very good company 11/3/2008

These are guys are very very good. These three bad reviews seem a bit contrived to me and is so far from my experience that it seemd like Jeff has anangry ex girlfirend or a jelous competitor. I checked them out pretty well, with Btter Business Bureau and a number of other places . They have an excellent reputation I reccomend that people should not use only one source or the internet to check out these places. If they are good there will be lots of other good information. \r \r They spent a good deal of time discusing my issues and more omportantly lived up to their warranty. Pros: lived up to warranty, patient, and effective more
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worst service and beyond unprofessional. 11/2/2008

I'm so thankful for the internet being able to share my experience and frustration with others before they make a mistake. I only wish I had seen some of the bad reviews earlier. The company never rid me of my problem and they promised to send someone back and never did. I too question how this company stays in business. I'm going to see if there is something I can do to about the lack of service and being ripped off. more
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surprised they are still in business 11/1/2008

I completely concur with the last person's review. I don't know how these people stay in business doing what they do. They use chemicals that aren't ""eco-friendly"" and they don't do the job. this company is a joke and I hope someone shuts them down. Cons: they are a joke. They might has well come into my place and used hairspray or Raid. more
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a waste of money and no refund 11/1/2008

I'm not sure how they received any positive responses, I can only assume that they wrote them themselves. They call themselves eco-friendly and I'm not sure why. They use the same chemicals that my building monthly exterminator uses along with steam. Unfortunately, all it did was spread things around. It cost a lot of money for 5 minutes of their time and didn't do a thing. I ended up hiring another company and in my process to collect my money back from them, I found I wasn't alone. Cons: they only accept checks and they don't do the job more
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Excellent service!!! 10/7/2008

These people are great. Really affable, reliable and thorough. Can't say enough good stuff about them. Pros: Great service, nice people, very thorough more
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The only place that could solve bedpest problems 9/14/2008

Our building was infsted with bedbuggers. The board spent tens of thousands of dollar on different companies and it only got worse.I was out of my mind as I watched my 2 year old get eaten alive each night. Our managment co. found Pest Away and they made the difference. They used this intensive heat treatment and held a series of educational meetings to educate the shraeholders on bed-bugs. Their whole methodology was well thought out and took into account the whole building a opposed to just the apartments. Our nightmare is over. Pros: great educators of bedbug eradication more
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very consistent service 8/3/2008

I must say that Pest Away has proven itself time and again on a variety of tough problems I have encountered over the years. I have tried to use cheaper guys for what I think is simple problems, but it never seems to work. They refused to spray for my typical NY pest problems, and they do it to protect me and because their method is safer and more effective. I have found that sometimes I pay a few dolars more, bu I get the service I need. I going to remember that for now on. Pros: Good and safe all around company more
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superb and professional 7/28/2008

It' s quite hard to believe that this company would spray all over an apartmnet for waterbugs. I originally wanted it, almost demanded it, but they reassured me that it was not the best way to solve a problem. I trusted them and they were right. I found them to be quite nice and very professional. The most impressive thing was 20 days after my 90 day warrranty was over they threw me an extra service for free. I had gone over 60 days without a problem and I saw only 1 more waterbug. They are nice good people, They were Best of NY in NY magazine for a reason. Pros: nice, professional more
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Save your money and STAY AWAY! 7/24/2008

We have no idea who wrote those good reviews but don't trust them. When we first phoned them, we spoke to one of their account rep and he sounded very nice and somewhat professional. We made an appointment for the following day. The exterminator that came over was not only incompetent but also rude and very unprofessional. We had a waterbug problem and he just spray all over our kitchen floor with no regard to our safety. Throughout the entire time, he kept staring at my wife making us very very uncomfortable! When we asked him to be careful, he got defensive and told us to ""chill out"". The story gets worst. When we paid him, he had the nerve to ask for a tip!!!! To get him out of our home, we gave him $5. When we phoned the rep to complain about the service, the rep couldn't care less about us and said, I quote, ""you should have tip better"". \r \r STAY AWAY FROM PEST AWAY! Cons: Dishonest, nasty and incompetent more
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twice as much and didn't finish the job 7/23/2008

I researched numerous companies and while I found them to be on the high end I went went them because they said they were ""eco-friendly"". Well... I don't know how these people got such high ratings because they don't know what they are doing. more
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You wont find a better Company 7/1/2008

I have been using Citisearch for quite some time. I have gleaned many very good stores and services from the copious reviews. I have used Pest Away on a number of occasions for a variety of diferent pest problems. In fact, I have given their name out a number of times and been thanked by those recipients . I happen to notice these two consecutive bad review that seemed to stick out from a barrage of so many good ones. Those two bad reviews were clearly not true in a variety of ways. Anyone who deals with them would never claim they are not knowledgable and are far from a small place. I happened to notice that these reviews were written a day apart . I would hate to have someone misled by somone who may not have been happy with their service but has gone far beyond the truth to make their point. The difference is clear to anyone that speaks to most other places that they have a safer approach. They were the only one place to ak each time if i have any small children, health issues and the like. Pros: responsive, nice, and safe more
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don't wast your money... 7/1/2008

This company will happily take your money but they won't solve your problem. I spent thousands of dollars and removed everything my apartment in order for them to treat my place and all they did was spot treat the closets. the problem came back after two weeks. they never returned my calls. I hired a new company that came to my place and assessed the situation. They ended up treating the floors where the problem was and all is fine. Cons: they don't solve the problem more
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unless you are a large company... avoid this company 6/30/2008

they may be ""eco friendly"" but they basically still use chemicals and they don't address the entire situation, they just do what most building exterminators do sprinkle a little spray and don't solve the problem and you'll end up starting from scratch with another company. Don't invest with this company - they are a tiny company with minimal knowledge and friends in pr - they should have their license taken away. more
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Editorial

  • Usually, pest control involves harsh sprays and bug bombs, resulting in a household evacuation and other inconveniences. This exterminator can rid households of rodents, bed bugs, roaches, ants,...

  • 8/3/2006 Provided by Citysearch
Additional information
  • Hours: Mon-Fri 8am-6pm
  • Payments: Cash, Master Card, Discover, Visa
  • Neighborhoods: Midtown, Lincoln Square, Garment District
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