I called this Pep Boys location this morning to have a hard to find filter put on hold for me. They said that they would, yet when I showed up there less than 2 hours later to pick it up, it was nowhere to be found. An employee tried to help me, but to no avail. There were no more on the shelf, and the computer was showing one, so it must have been left somewhere. This was very frustrating, since this filter is very difficult to track down. In general the staff there seems disinterested, mostly joking around & just hanging out, not asking anyone if they need assistance. Also, their prices are a little higher on most things compared to Auto Zone, which consistently provides better service. It's no wonder that business was very slow there today. You are better off not going to Pep Boys. Try to find a good, reliable mechanic instead.
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