Patchin Pictures

The general manager of Patchin Pictures called me to help resolve the displeasure I felt, noted in my past review on 6/20/10. We had a nice conversation and I felt he was very sincere and cared about my concerns, which I find admirable. It was as he said, "Our mistake as a company was in not communicating the options clearly." I appreciate his attempt to explain his side, noted in his response below, but after we talked, he did learn more from talking with me, as I also learned more from talking to him, and we ended in a "win win" situation. I do wish his company success and feel that they deserve a better review for taking the time to understand the problem and for caring about the quality of his product and services. more

I am the general manager of Patchin Pictures, and I would like to comment on Wendy?s negative review. Her order was unique in that her slides came individually mounted in metal frames, and her film was encased in specialty magi-cartridges. We failed in that our customer service representative did not explain about the need for special handling of these particular slides and film, which are very labor intensive. To keep our prices as low as possible, slide scan prices are based on standard 35 mm slides in paper or plastic mounts. Our film transfer prices are based on film on reels, not encased in plastic. Because we had already quoted a price to her, without adding any extra handling, we DID NOT charge extra for handling her uniquely mounted slides and film. \r \r Regarding the DVD master: it is not an ?extra? charge; it is actually part of the itemized price for a film transfer. We separate the DVD price from the transfer price, which makes only the DVD taxable, instead of t more

Too expensive to transfer slides to .jpgs and 8mm films. They charge .37 per slide and charge added fee for slide holder removal and another fee to put it back in the little slide holder, like 20 cents each. And to top it off, they are too lazy to put the slide back in the cartridges correctly. Way too expensive for film transfer and a whopping extra $40 for it all to be placed on a DVD. Total rip off! The colors look like crap. Very unsatisfied more