Papa Bens Train Place

I have been a model railroader for a good many years. I have always lived in the Houston area. I have seen many train sores come and go. I will say this with out a doubt Papa Bens is probably one of the best if not the best; the staff always is friendly and helpful. My family is always treated with respect when they go in there. I would like to know how the owner was a jerk to Jon D due to the fact that he had passed away two years ( June 2006) prior to his posting dated Nov 2008. I will continue to go to Papa Bens for all my train needs. By the way it was also mention there are other train stores in town. I hate to correct you the rest are hobby shop not exclusive train stores. more

Read the last review and thought to myself, "that place can't be that bad." I want to get started in HO railroading and went there to buy!I I walked in the door on a Monday around 11:30 AM, there were a couple of people in the store. No one said hello. No one said can I help you? That's fine, I'll just look around for a while figuring that they'll catch up to me. After a half hour of wandering around I settled in by the books trying in vain to get some type of info on Beginning Railroading. I glanced through some books in front of the counter for another half hour thoroughly confusing myself and then walked out the door. I've never been treated so poorly in any type of independent business, I mean totally ignored for an hour. Apparently the business is doing so well that they are no longer accepting any new customers. Oh well, there are other train shops in Houston that will take my money. Papa Ben's doesn't seem to interested in making any sales! more

The staff is nasty and the owner is a real jerk. Ben Pearlman is very stuck on himself rather than being customer-service oriented.\r \r I will never return there. more

Clean, friendly place. Stocked with a large selection of model train items. You should love shopping there. It would take you hours to check all the great items. Pros: many different scale Cons: too many different scale more