Pampered Paws Limited

I loved the service, the people and the work they did for my little Henri. more

Last fall, it took them EIGHT (8) hours to groom my dog. My dog came home ILL! They over-book and so one's dog can sit for hours and hours! They did a nice job with the cut, but, they charged me $100! They 'thought' I wanted something I never knew existed for a cut, and, said I asked for that. I did not. I felt tricked. This has happened before. I went back, because I went there for over 5 years. I feel they are kind to the animals, and, do a pretty good job, but, since they've had this new place, the workers are VERY rude, from on the phone to in person. I always give a $25 tip for my dog's grooming. This time, with a $100 bill I did not ask for, usually, it is $65, I told them NO tip. The least they could have done was told me the cost, or, called me or let me know it would be this price. They did not say a word, and, when I was upset about the 8 hours and my dog ill, and, a $100 bill, they acted like I was the one 'crazy' or something. The lady Cathy, the manager, used to be SO nice when their office was on North Ave. They needed more room. The new place is nice, but, their attitudes of workers are HORRIBLE! I felt 'ugly' inside after I left, like I did something wrong. I felt guilty in not giving a tip. But, they took advantage of me and they were rude and combative and NEVER apologized for any of this. WHY was it 8 hours? They said they over booked. WHY should my dog suffer then and come home sick? I will NOT go there again. I've been going there over 5 years, and, my family went there for over 10 years. They won't go there anymore, either. I know, nothing is perfect and people have bad days. But, there is NO reason to be rude. And, NO reason to keep a dog in a cage for 8 hours because they over-book. It's a shame, because some of the groomers there are superb. Even, in the past when giving a tip, they never say, 'thank you.' It is just expected? I give good tips for my dog's grooming, always have. But, I'd rather give the money to a dog charity. Don't go if you don't want to feel cheated and taken advantage of, and, come home with a sick dog. RUN for the hills from these people. They've changed! more

I've taken my dogs here for about a year, and they always do a great job. I'm pleased with how my dogs look afterwards. However, they always seem to be very busy, and I think they would have better customer service if they hired a receptionist. My only main complaint is that prices have gone up, which I'm sure is due to the economy, but the economy has hurt me too, you know? It'd be nice if it were about $20 cheaper--I always tip well anyway. Overall, I'd recommend them. more

I brought my springer spaniel in to be groomed for the first time recently and I have never been somplace where the people were so rude. No one ever looked me in the eye, not one person ever smiled. Their customer service was terrible. I bring my dog to the central bark for day care and they are so kind and excited when our dog comes, these people looked like it was a hassle for them to groom my puppy. They looked like they really hated their jobs. Most places I have been that work with animals show a great love for them, and I felt the opposite when I left pampered paws. I felt terrible that I left my dog there for 3 hours and she will NOT be going back again. I have never written a review like this before, but felt so strongly about how bad my experience was that I needed to do something. Cons: everything more

I have been taking my Bichon and Sheltie to Pampered Paws for 14 years. Kathy and all of the team are absolutely wonderful. They take such an interest in the animals and their owners; and treat them each and every time with the utmost of care. And, they do a great job! My girls come home looking beautiful after their ""spa day"". I have never posted something like this- but I feel so strongly about the services and staff at Pampered Paws, I had to share. Pros: Wonderful, caring staff; great results Cons: I just wish they were closer to me since I moved! more