Our experience at Palace Cafe was not the dining experienced promised that can be surprising in three simple and reasonable points:
1. The front of house was incredibly rude upon entry into the restaurant. Instead of being welcomed with a ""Good Evening and welcome to the Palace Restaurant"" a petite woman barked ""Do you have a reservation?"" It was not a polite request, but literally a snobbish demand. We asked if they'd please call us when the table was available as it was an hour's wait, but the request was refused. I'd expect some accommodate from such a high-end reputable establishment.
2. We didn't want to leave and decided to stand out the hour at the bar. I was ignored for 5 minutes by one bartender, Rory, (the one directly in front of me) until another bartender saw me and fulfilled my drink order.
3. ALL the food serve, was room-temperature or semi-warm. NONE of the dishes were served fresh and hot. This means that they essentially couldn't even reheat soup adequately.
However, despite all of the above, we received excellent service from Leonard. While he was assisting our waitress he really shined. Leonard warmed up our bread, brought us extra condiments, was polite and incredibly friendly. He even made us laugh a couple times.
The quality of the food was good -- nothing to go wild over, and nothing that was truly terrible. it was ""good"".