P C Richard & Son

Recently I purchased a SHARP brand microwave oven for my wife as a Christmas gift. I found the best price for the model I chose at P.C.Richard & Son. I did not find them rated as a store and decided to take a chance and order anyway. All I can say is WOW! I placed the order on Saturday Dec. 15th. and immediately received a confirmation/receipt e-mail. On Monday Dec. 17th I received a thank you/ order shipped e-mail with tracking info. On Wednesday Dec. 19th I had a UPS note attached to my front door informing me I needed to sign in person for the delivery ( a very nice thing since UPS usually drops my packages, rings the bell and runs ). I arranged to get the package from the local UPS branch the following day since I knew I wouldn't be around to sign for it. Now here it is today, Thursday Dec. 20th and I have the microwave to give my wife as a gift. Everything is what it is supposed to be and I couldn't be happier. I chose regular ground shipping, ( which was free ) and still I have the package this soon. 5 DAYS AFTER ORDERING! P.C.Richard & Son may be new on the internet scene, I don't know, but they have proven to me that they are a TOP-NOTCH competitor with wonderful service that matches their wonderful prices. I WILL definitely use them in the future. more

""Purchased a Logitech remote for half the price you would buy from anywhere else! Free, fast shipping! Could nopt ask for a smoother transaction. Way to go P.C. Richard & son!"" more

I've relied on PC Richards and Sons for many years and will continue to do so. My business relies on daily use of all my computer products and when I need help they are my first and only call. more

A very good PC Richards store. They are very helpful. I was looking to buy a computer and the staff member gave me a good lesson on what I needed which helped in my selection. more

I have been using PC Richards for the past 1 year. Both home and at my Business. They are very Knowledgeable and helpful. I recommend them often to all who ask for a computer accessories. Always on time and prices are reasonable. more

From the time I walked into the showroom I was treated as a person and not just another sale. Sale Rep listened to what we needed and was able to provide us with a the same that was not only perfect but within my budget. I have recommended this dealership to all our friends more

I ordered an air conditioner online for local delivery and installation in Brooklyn at the lowest price I could find. I received very helpful and courteous phone customer service throughout order process. The delivery and install were on time, quick and professional. Overall an excellent experience."" more

Fantastic service! I went in to PC Richards to pick up a part to fix my dryer. Attendent was very helpful and more than willing to overlook my ignorance of dryer repair. When I got there, he made sure he knew exactly what was going on with my dryer and even gave me a list of things to go back and check before he sold me the part. After some further tests, I came back in and purchased the part. Dryer is running great. It was really refreshing for someone to take the extra time to find the problem before selling me a part that I didn't need. I will be back. more

I don't work for this company or know anyone that works there. I personally purchased alot ot product from P.C. Richar'd. Great customer service,fast deliveries, and great prices. I personally recommand P.C. Richard's to my family and my facebook friends.Sometimes things happened, people need to calm down and move on. more

I am unsatisfied with the product that pc richards sold to me. I purchased a very expensive LG regridgerator a year ago and already the motor went bad. I called to have a service technician fix it and they sent a technition over 4 days later. When the technician arrived, he assessed the problem and ordered the part replacement. For some reason, PC richards decided to have the part delivered directly to my house. And what did the geniuses deliver? A fridge door replacement. When the tech returned to fix the fridge it was of course a waste of time because he didn't have a motor replacement to work with, he had a door. more

Buying a new air conditioner in the midst of a record-breaking heatwave can't be fun for anyone, but PC Richard certainly made it even more agonizing. I have an old through-the-wall unit that's original to my co-op, and each PC Richard representative I spoke to at three different locations (all of them rude and bullish) told me I needed a different unit to comply with the measurements/specifications of the existing sleeve and plug. I finally decided on an LG unit, and agreed to suffer through the week it took for them to schedule an installation (they assured me I wouldn't be able to do it myself). When the AC finally arrived, two gorillas wheeled it through my apartment, heaved the old unit out of the window (spewing dirt and water and freon and god knows all over my floor and formerly-beautiful living room rug), and shoved the new one in (scratching and denting the surrounding wall casing) before declaring that it was, in fact, broken, and would have to be taken back to the factory. I've now called PC Richard many times in attempts to schedule a delivery for a replacement AC, and have met with nothing but extremely rude individuals who tell me I will have to wait at least another week. No apologies, no refunds, nothing - just blatant, evil stupidity. I've subsequently learned that the LG air conditioner I was talked into has been recently discontinued (perhaps because it's a piece of junk?), so I imagine they were just trying to clear their warehouse by recommending it to me. Over all, a terrible, upsetting experience, which has left me a heck of a lot poorer - and yes, even more steamed - than I was in the middle of the heatwave a week ago. Save yourselves and your sanity - shop elsewhere! Cons: Worst customer service on the planet; shoddy merchandise more

Cons: Scammers more

On December 7 , 2008 I called the Pc Richards in Rockaway Blvd Queens New York. Pros: SOMETIMES THEY ANSWER THE PHONE Cons: CANT BELIEVE WHAT THEY SAY SCAMMERS more

I bought a PS3 from the store in Brooklyn (Flatbush and 4th Avenue) since the price was the same as other stores. No one mentioned that electronics can't be returned or exchanged even if they are defective. more

Worst installation experience ever. Four visits to get a working washer dryer installed. Unprepared frat boys. An hour late the first visit late on a Friday afternoon. Claimed they didn't have the tools to unhook the dryer and bailed - the local plumber used an ordinary wrench, three minutes and $125. Second visit (late again) - unit installed, but stained carpets, banged up walls and could not remove the old unit (not enough room in the van). They leave and we discover the dryer doesn't work. Crew returns for the third visit to remove the old appliances - but with the same van and tries to refuse to accept responsibility for the boxes and packing material (not enough room in the van - they say). Still awaiting the fourth visit to get a working dryer. Never again. All the ads and phone filler ""perfect customer service - elegant installation"" don't believe it! more

Buyer beware. Pros: Price (maybe) Cons: Customer Service, Follow Up, Communication, Delivery, Competence of Staff more

I would NEVER recommend anyone use PC Richards for delivery of appliances. Our delivery window of 9-12:30 became a 4:00pm delivery, in which one of the A/C's was damaged beyond repair, while another had a few dents. When I then called to speak with a competent salesperson, the extremely unprofessional, rude person on the other end did not provide any kind of reassurance for the damaged items. Instead, she spoke over me and told me I would have to take yet another day off of work to await delivery & installation of what I hope to be a decent AC unit. more

We used PCRichards for ordering appliances for our renovations. It was just awful. They promised delivery in 2-3 weeks and now two months have passed by and several of the items have not been delivered. After waiting for two months, we were told that one of the products was not in production yet!!!!! This was an outright lie because I ordered the same item from a Website and they promised to deliver in a week. When some of the items were delivered they only sent one man to deliver a dishwasher to a fifth-floor walk-up. As you can imagine it got several bumps on the way and poor guy.The floor people there are incompetent, not helpful and the manager is not any better. I recommend ordering from the internet. Much easier. I will never buy anything from this store again. This was the Chelsea branch in Manhattan. You can go there and look at the appliances and then order them on-line from ABE's of Maine or something like that. That way you will save a lot on delivery as well. They charge insane prices! Pros: You can see the items on display Cons: Slow delivery, incompetent sales people, no service, expensive delivery fees more

The other reviewer's sarcastic remark about the PC R salesman's ridiculous pitch (""i didn't know commissions made them more caring salesmen"") struck the nail right on the head. Not only are their salesmen sleazeballs, they're stupid too. Unable recognize their own repulsive qualities, they revel in themselves in front of you, proudly showing you all their warts and blisters, whether it's laying bare their motives or entering into an ill-advised pissing contest with you. I think the culture at PC Richards is corrupt, evidenced by mounting reports on the internet. Pros: some of the sales are good Cons: salesmen are a nightmare, the culture of the company is corrupt more

I had to buy an air conditioner, and a man named Andre provided excellent service. He walked me through everything and was extremelely honest. He explained what the best deal would be for my budget and living conditions and wasn't trying to promote the most expensive unit available. I would go there again, just because he was so friendly and provided great customer service. Same day delivery makes it very convenient. Pros: great customer service Cons: variety more