One Hour Heating & Air Conditioning

id: 39067710
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3845 Atherton Road, Suite 4
Rocklin, CA 95765

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(916) 596-0645
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Called them to request an air conditioner repair quote. They said they needed to send someone out to look to provide quote. They also said there would be a $99 fee for them to com...

I was lied to 6/16/2012

Called them to request an air conditioner repair quote. They said they needed to send someone out to look to provide quote. They also said there would be a $99 fee for them to come out. I told them I would call someone else. The nice lady then offered to waive the $99 fee so I agreed. 2 hours later they came to inspect the AC unit. The man then demanded to be paid $99 for the inspection. I advised we had the fee waived and he should contact his office to confirm. The guy became irate and stated he would not leave without payment. I called the same number of where I made the reservation and they stated there was nothing that could be done but would have a manager look into this and get back to me. Meanwhile the repair man refused to leave untill we paid. I felt threatened and gave my credit card number to the man just to get him to leave. I certainly hope this is addressed my their management as I will not give up untill I receive my money back. This type of practice should be illegal. more
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Owner Message
  • At One Hour Heating & Air Conditioning complete satisfaction with our air conditioning and heating services and technicians is 100% guaranteed. Our technicians are friendly, clean, polite, drug-free and experienced--and our techniques are state-of-the-art, guaranteed! - Skilled Professionals - Our employees are skilled at their craft, have apprenticed with master technicians, take continuing education courses, and regularly attend seminars - Clean - If our technician doesn't wear shoe covers inside your home, or leaves your home without cleaning up, you don't pay a penny for the service. - Drug & Alcohol Free - Our employees go through an extensive battery of background checks before being hired, and random drug tests, where permitted by law, throughout their tenures. Call us 24 hours a day, 7 days a week for any Emergency Service. Our fully stocked trucks are ready to serve you and fix your air conditioner or heating problem on the first call. And when your family's health, safety, and comfort are involved, that means peace of mind. Quality service is important to our clients, and our goal is to ensure that your needs are met when air conditioner or heating issues arise. Installation and Repair: If you require the installation of new air conditioner or heating equipment or the repair of existing equipment, we can help. One Hour Air Conditioning and Heating offers installation, repair, replacement and servicing for all your Heating, Ventilation and Air Conditioning (HVAC) needs. One Hour Air Conditioning and Heating offers an in-depth review of products so you can make informed decisions on your heating and air conditioning maintenance needs. Each and every day we strive to provide the professional service, unsurpassed honesty and integrity you expect from a service provider.

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