What a waste of time! If you have diamonds, don't bother bringing them here. Took the bus for a quote on a 7 diamond necklace, and he only gave me a quote for the gold setting and chain. Stopped at a pawn shop on the way home, and they offered more than him. The guy spent less than a minute examining it, making excuses saying low quality, he actually suggested that I sell it on craigslist. When I told him of a previous quote, he mocked me. The pawn shop people took more time examining it than this joker. Overall, unprofessional demeanor, just a scammer with an office and a webpage. DON'T WASTE UR TIME HERE! I think these other reviews are fake.