Northern Oaks Bird & Animal Hospital

I’ve been going to Northern Oaks Bird and Animal Hospital for the past several years, and I am extremely pleased with the care my cats have received. The doctors and staff are conscientious, personable, and trustworthy.\r \r I hope the following information will be helpful.\r \r HOURS: M-F/ 7:00 to 7:00 and Sat. 8:00 to 1:00 (Better than my doctor!)\r I have never had a problem scheduling an appointment. The times when an emergency popped up, I was worked in with complete efficiency.\r \r QUALITY OF CARE: EXCELLENT!\r The doctors and staff at NOBAH are intelligent and on top of all the latest advances in veterinary care. They are strong advocates of preventative medicine. Clients’ pets are NOT viewed as appliances (old, sick, or worn out – toss). They truly care about the health of my cats. When one of them has an appointment, he/she will receive the best. I will never have to wonder “what if.”\r \r COST: NOBAH rates equally with other high quality clinics in the area. Yes, there are cheaper hospitals, but I am a firm believer in first-rate care. You do get what you pay for. (Still wish teachers made more!)\r \r ATMOSPHERE: Homey, Very Clean, and Friendly\r My cats and I appreciate the obvious efforts the doctors and staff have made in order to make us feel more comfortable.\r \r APPRECIATION TAGS:\r To Dr. Phillips – calling long after hours to check on Bandit\r To Dr. Vargo – coming in early when Tobers had an emergency\r To Dr. Byrd – always being so kind to all of us and donating your personal time and surgical skills to help a local spay and neuter program more

My family has been going there for 20+ years ever since we got our first family pet. about 20 years ago. My best friend and their family goes there for a fair amount of time. I just got done spending over $560.00 on an exam routine shots and one xray that took less than an hour. I have been to the EMERGENCY clinic for basically the same but more intense exam and paid only $380.00 and change. Plus I spent another $400.00 a few months ago for another one of my kids. Now the kid I just spent almost $600 needs more test and work. I told them that I was just recently let go from my job and my wife had neck surgery yesterday. she will be out of work for about 8 weeks. I have two checks coming from my old job, my has atleast one huge paycheck coming next friday, lpus her disability should kick in soon, plus she has PTO she can use. Plus my unemployment willl kick in on the 15th of this month. The DR!!! told me that she and the radiologist were ""really concerned"" for Willie. So I proceeded to tell her the position I was in and could use a little help. Mind you I just spent more than $560.00 in the last couple of days. She told me that they couldn't help me. That I should go apply for a credit care card. I told her that I have and used it. The DR!!!! then told me my cat could die if not treated. I then explained to her I would have all the money up front. I needed help for my baby boy. she told me that the reason they won't help me was because of ""people"" that have burned them before. I thought that this was an ANIMAL HOSPITAL, I thought that these people cared for ANIMALS like i do, but apparently I thought wrong. This issue has nothing to do with a human it has everything to do with a defenseless animal, that is MY CHILD. My wife and I can't have kids so these are our babies, and they know this ive told them this probably every time i go. I know if i need serious medical treatment I can go to the hospital and get help whether I have money insurance or whatever. That is where the conversation. I have new a new dentist just for a reason similar to this, but in reverse order. I had dentist I liked he wasn't sure he could do the job complete without sending me to a specialist. So i decided to look for a regular dentist that was coffident enough so I didnt have to pay for a specialist. But I didn't have all the money but really needed the work. (root canal). I was refered by someone I barley knew but they were very convincing so I called the doc and explained the situation he told me come now, money can wait. Same dentist also built my wife a whole new set of the MOST BEAUTIFUL teeth I have ever seen KNowing we did not have $10,000.00 to do that. but fought the insurane to pay most of it usually the patient is in charge of that. then our part we pay aas we go, and are never denided service of any kind more

As soon as I met Dr. Rebekah Byrd I new my dog was in extremely capable hands. She was professorial, personable and very knowledgeable. I feel my pet has received the best care an owner could ask for!! Dr. Byrd was time efficient while also taking the time to answer all my questions (I did not know there were DVM that still did that-- but she does!) so when you leave you feel very comfortable in understanding the diagnoses you were given and all your questions answered. As far a pricing I personally feel the prices are more than completive and exceedingly fair considering the time the vet spends with your pet. In Addition as for keeping in touch, she and the staff do a great job if she says she will call with the test results she will call, great follow through.(not something you always get but here you do.) In the past I've been taking my dogs to a another well know vet clinic. Although the DVM was capable he/she could never match the caring and compassion Dr. Byrd has for your pet. She truly wants what is best for your pet and you. The other vet I used to goto I felt the "" clock was ticking and the DVM was pushing me out the door to get as many patients through as possible, and part of there job was to sell me everything in store. I personally feel Northern Oaks has it right my pets health first and then advise me (not sell) any products she may need. Because of this particular way of doing business I wiil be purchasing as many of my products from them as i can. I also want to recognize the staff. They are always friendly, efficient, and take pride in their work. In the short time I've been coming to this clinic they already know my name, my pet name and her conditions. I call that superior customer service coming from a great staff. To sum up I hold Dr. Byrd in the highest regard and fell lucky for her to be my pets life- time vet. Sincerely, A dog Lover. more

I have been bringing MY BABIES TO SEE THE VETS HERE FOR OVER 10YEARS AND TO SEE THE GROOMER. ALL ARE EXCELENT AND KNOWLEDGEABLE WITH CARE OF ANIMALS AND CARING FOR THEM. THE GROOMER IS WONDERFUL, SHE TAKES EXTRA TIME IF NEEDED TO GIVE YOUR BABY SPECIAL ATTENTION NEEDED WHEN GROOMING THEM. I WOLD RECOMMEND TO ALL WHO ARE LOOKING FOR A WONDERFUL CARING VET OR WHEN NEEDING A GROOMER. more

This is a place where I know ALL of my pets are loved. They are not ""cat people"" or ""dog people"" but everything people! Very professional and I know all of my babies are in good hands. I always get a call from the doctor to keep me up to date on whichever one of my animals are there and they have always been fair and extremely knowledgeable and kind. The techs are also friendly and the front staff knows me and my animals by name when we walk in. The groomers are excellent. They have done miracles with my formerly matted setter. They are very detailed and are perfectionists and my dog never minds going for her spa day. more

I have been a customer for about 5 yr. \r First Jamie Melios Faylis and now doctor Vargo.\r Expressing anal glands and nails clipped by technicians who do a good job at NC.\r Receptionists busy efficient people who are pleasant.\r Really up to date facility and clean, seems well organized with good records.\r Always receive a followup phone call on how the animal is doing the next day.\r I trust the doctor to know what she is doing.\r Negative= little expensive & the parking\r Positive= Complete facility with good groomer, boarding etc. more

We had taken our little dog. It was runned over that evening and I didn't know what to do. I called for help on my poor little dog passing away. They asked me to come in and they would take care of everything. I did and said my farewells. Later, that following week I recieved the most wonderfull, precious thing the ashes of my Bonnie. I was so, blessed with an ornament, picture (guess the one they had from her exams) and a very nice letter about my Bonnie. Thank you so much for all your care! Pros: I would recommend Cons: I didn't experience any cons. more

I have to agree with the other reviewers that they are expensive(like four times the usual price at other clincis!) and have short hours. The man problem is that their techs are inexperienced, the office is run poorly and their routine health exams are too short and incomplete. If you love your pet, you will go elsewhere!! Pros: Dr Byrd Cons: expensive, short hours, inexperienced staff more

I've done some price shopping because I have multiple pets & Northern Oaks is a bit more expensive than most... BUT the customer service and loving care you receive is unbeatable. We, too, had to put a couple of our dogs down in the past few years. The doctors and staff were very empathetic and helped us through the process and even let us stay in the room during the final moments and then afterwards as long as we wanted. They also offer cremation. There's hardly ever a wait & they also do boarding if you ever need it. Highly recommend! Pros: Clean environment & caring staff Cons: Pricey more

We totally trust both our dogs care to Dr Byrd. After moving here three years ago, I can say; San Antonio does have some very good Vets, but Dr Byrd is more than a step above most. She truly cares about your pet and you can tell, she loves being a DVM. Dr Byrds, follow-up and the time she spends making sure your pet is taken care of is truly amazing! We are so lucky to have found Dr Byrd and her wonderful staff!\r \r The office has a wonderful loving grooming staff, that is the best ever! Pros: The Best Care For Your Pet! Cons: We have never had a bad experience and we use Dr Byrd a lot. more

I moved to S.A. TX in 05 and my chow terrier Bear has had numerous surgeries including a leg removal and numerous battles with tumors and cancer. We have NEVER received such wonderful service. They treated Bear absolutly wonderfully and took amazing care of her. I highly recommend them and will not be taking my pets anywhere else. They have been a wonderful friend to my dog and Dr. Byrd is an asset to that facility. She is very warm and willing to treat the pet not just the illness. Without her I don't think Bear would be alive today. Their prices aren't too bad either and they are very understanding. The staff at this facility treat not only the owners but the pets as well with respect and a sense of understanding that I have yet to find anywhere else. If your beloved pet or animal is sick, Northern Oaks Bird and Animal Hospital off of Wetmore is the place to go! Pros: EVERYTHING!!!!!!!!!! more

Did you know they also have a groomer in the building? I took my dog in for her yearly exam, and they have a groomer. I have an older dog, and she sometimes streeses bad at the groomers. Now I can go all day and not worry, because I know if anything happens, she is at the best possible place she could be. The prices are about average, and if they are a little bit high, it is because you could not ask for better people. you pay for quality and how well you and your animal are treated. Pros: animal service all in one more

I have used this vet for many years and have been very happy with them.They call to remind me to get the Harley's heart worm test , and call to check when she has been sick. As for the post from the disatisfied person, if she has never used them it is notwiht inreason to think that they would be expected to stay late for a pet they have never seen.They have families also. Why wait till the end of the day to call? PAN Pros: great people great service caring vets Cons: a little pricey but you get what you pay for more

I have had nothing but incredible service at Northern Oaks. My cat became very ill a few years ago and I was having to go in almost every other day to see the doctors there. They treated me, my cat and the situation with so much attention, love and concern that you would have thought it was their cat! After having to take my cat to an emergency vet office for emergency surgery, the doctors at Northern Oaks still kept in constant contact with me. Dr. McGlothlin even asked that I call her to let her know his status every so often (keep in mind this was during Christmas break). I just could not believe how caring they were. My cat has since recovered and I would never dream of taking him anywhere else. Also, my sister had to put her dog to sleep at Northern Oaks. She was so distraught and in pain over this. Dr. Byrd comforted her and let her stay in a room with the dog for as long as she needed. She and the staff made what could have been a very painful experience a little better for her. I could go on and on about the vets there. Bottom line: this is an amazing place. Only thing I would change would be making the hours a little longer during the week and on weekends. other than that, NO complaints. I love them! They saved my baby's (cat's) life! I have a second cat now that sees Dr. Milios and she could not be nicer or more helpful! You cannot go wrong at Northern Oaks. Your pet is in good hands. Pros: Thumbs Way UP! more

I had just moved to town when my dog became ill. I took him to the emergancy vet. They told me to do a follow up the next day with a regular vet. I had took him in and did his yearly as well. With in the next few days he was sick again. The office staff told me the vet would call me, but not to bring him in because they were closing for the day. The vet never called, instead the staff called back and told me to send him to an emergency vet. The vet could not stay another few minutes to help me. What if my animal had been dieing? I was lucky, but what about the next person? Pros: nice Cons: not willing to help, Expensive more