Terrible reception/secretary response-time and interaction. I actually cancelled my future therapist appointments because the one time I had to postpone, I called within the time required, and I still got charged $75 for the no-show fee. Everytime I've called, they do not return phone calls, AND, you do not get a live person to talk to. When I complained to the therapist, after speaking with reception, she stated that this wasn't the first time she had heard the complaint. Also, when initially making the first appointment, I left several messages and response time was over 2 weeks. Unacceptable.
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