I've had nothing but great experiences with NRPM. Anytime there is an issue with my apartment they are super quick to respond, sometimes they even send someone out for repairs the next day.They replaced some old appliances with new ones and I didn't even have to ask. Patrick has definately gone above and beyond for us. I hope to stay in my current residence for the next couple of years until I purchase a home so the rental company is very important to me. So far so good!