The woman who greeted me appeared to be the owner, and what started off cordially enough, ended with the rudest, most arrogant & offensive response I’ve ever encountered. I had a legitimate comment & expressed it for the sake of my fiancé, who I believe, hasn’t ever had to have a piece of jewelry repaired. “He’s extremely concerned that he won’t get his ring back,” I said with a wink & a smile, fully expecting a professional response. I know reputable jewelers will explain & point out identifying marks on jewelry so that you are comfortable & can trust that your piece won’t ever get switched. This rude woman, however, chose to put on a defensive, haughty & ugly air, & told us she didn’t want our business. Yikes. Made me think that she’s been accused before & is not trustworthy.
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