Nalley Toyota/Scion Of Roswell

I wish I could give Nalley Toyota of Roswell an overall ""great"" or even ""good"" rating but I cannot.\r \r What was great about my experience was working with Vincent Justice. He was professional, courtesy, concerning, honest and straightforward. It was really easy to work with him. And my husband and I appreciated his candor. I hate that he is affiliated with this dealership. If I could rate him solely I would give him a GREAT!\r \r Now, the other pieces of my experience were horrible. Jason Alston handled the financial portion of our purchase and seemed more concerned with persuading us to finance my purchase through them as opposed to my credit union. I explained, up front, that we had our own financing with a great rate and I would not deviate from that decision. Even as we were processing the purchase order, Jason continued to attempt to persuade us to at least SEE if their rates could beat my credit union. And, again, we declined the offer. Then, he tried to offer us an extended warranty which we declined. We later purchased an extended warranty through our credit union for a fraction of the cost Jason offered.\r \r Then, on Tuesday, April 30, Jason called and informed me that his manager asked him to call me and explain that if I did not produce a check from my credit union by 6 p.m. that I would be under contract with them and they would secure financing FOR ME through their bank. Excuse me? Do not threaten me - you or your manager. We purchased our vehicle on Friday, April 26. We attempted to reach our loan officer on Saturday, April 27. We called Nalley before we even picked up the vehicle on Saturday, April 27 and explained that our loan officer would have to finalize the purchase on Monday. And even on Monday, April 29 we contacted Nalley and made sure they were aware of where we were in the process. My husband and I communicated with Nalley every step of the way and provided situational awareness about the status of payment as we received it. The credit union cut our check ONE hour before Jason called to threaten me - as I was in route to have a medical procedure done. My husband and I planned to drop the check off on Tuesday before the phone call even came. And, when Jason called, it was not a matter of ""just checking to see what's going on with the bank"" but moreso ""give us our money or else"". I do not appreciate this type of communication as a purchaser.\r \r I appreciate great customer service. And I applaud companies who hold client relations to a great standard. Vincent is an INDIVIDUAL who does such. However, the policy of good customer service is not universal at this dealership. I do not regret purchasing my car from there. But, I do regret the experiences I had with Jason and, indirectly, his manager. Therefore, if you HAVE to visit this dealership please ask for Vincent. If he isn't available, LEAVE.\r \r Lastly, after reading the issues with the tag, it'll be interesting to see how long it takes Nalley to file mine. more

I purchased a vehicle from dealership 3 weeks ago and really regret it. I purchased it on a Wednesday and on Thursday morning the AC stop working, so I called the dealership to ask what's going on since they stated they checked it from top to bottom. So they had me bring it back in and when I did they confirmed AC compresser was not working so they didnt fix it but told me they will only charge me $800 dollars to fix it and they didnt know anything about the AC being brolke when they sold it to me, so I declined there offer and took to a AC shop and staed they were dishonest because they found dye in system that the AC system was checked before they sold it and only put freon in compressor that eventually leaked out. So I will never step on there lot after this experience. So buyer Beware!!!! more

I have had my car routinely serviced at Roswell/Nalley Toyota since I purchased it from them seven years ago. I recently called to schedule an appointment for the car's 75,000 mile service and was able to get the car into the shop the same day. My wait time was a little over an hour. In the past when the wait time was expected to be longer, I have been offered shuttle service or a loaner car to drive. I have always been treated as a valued customer, my car is still driving great, and I am especially pleased with the service I have received at this dealership. more

I did a break job(Front break service) and air filter change. It costs me around $200 plus $23 environment fee plus Tax. Sincerely, I am not convinced about 10% environment fee. Even if there is 10% Environment fee, they should let us know upfront when you ask for the estimate. more

Pros: They did loan me a car to use while fixing the damage they caused to my truck. Cons: customer service,or appreciation were non-existent. Unwilling to negotiate.Won't stand behind their certified vehicle warranty. more