Nacoochee Grill

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7277 S Main St
Helen, GA 30545

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(706) 878-8020
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We walked in and they were fairly busy. Told me that my party of eight would have to wait 1 to 1 1/2 hours. We decided to wait it out because we're from the area and the food is g...

No Smiles with Dinner 8/20/2011

We walked in and they were fairly busy. Told me that my party of eight would have to wait 1 to 1 1/2 hours. We decided to wait it out because we're from the area and the food is good. No smiles yet, not even from the little nazi manager. I went back in 30 minutes later because alot of people were coming out and we seemed to be the only party not seated yet. I approached the greeter again and he said with a half empty restaurant behind him that it would still be 1 to 1/2 hours and reminded me what time we came in originally, like we know what time you showed up and you ain't getting in here a minute before. There were 3 tables outside and we even said we would be willing to eat outside in the hot and muggy night and the greeter once again said we would still have to wait 1 to 1/2 hours. No smiles yet. There is no one entering the restaurant at this point and we've waited about 40 minutes. I see a waiter through a window (we're sitting on the porch) putting 2 tables together in a large dining room with another table set up for about 20 people with no one present and a group of 10 at another table. The waiter comes out and calls us to our table. Still no smiles. It was like a party of 8 was black death. Our waitress came to the table to take our drink order. No smiles yet. Drinks returned promptly. Offered apps. No smiles yet. Took dinner order, no smiles yet. Returned with a basket of bread and biscuts and said we're out of bread plates, no smiles yet. Received food, no smiles yet. Started eating and the party of 20 next to us arrives. One of the men at the table, who seems pretty liquored up stands on a chair to take a picture of his group and starts grinding like he's a stripper. I told him ""no thanks"" and he got down. Our waitress never asked if we needed anything else but didn't forget to add a 15% gratuity on 2 separate checks, no smiles yet. She didn't leave a pen for us to sign either, just kinda threw the visa receipts on the table, no smiles yet. We signed and left. Like I said we're from the area, the people we were with weren't and I can promise you that they will never go back and I won't recommend this establishment to anyone, ever! Rude, Rude, Rude. We felt like we were an inconvenience to them. Lynn J. Cheramie III more

Lacking in Customer Service or Staff 7/28/2007

We were at Nacoochee Grill tonight, & had called to make reservations for 7:30 when we arrived they could not find our reservations on the list. We arrived at 7:15, we did not leave until 9:30. After waiting about 30minutes we were finally seated. Then seemed to be ignored for more than 20more minutes before someone asked us if we would like to order our drinks. At that point we were ready to walk out but had heard good things about the food so we stayed. Once they started waiting on us it still was rather slow. They did not appear to be that busy, but possibly under-staffed. The food was mediocre, so if your planning on driving up from Atlanta I wouldnt waste my time, unless your planning on staying over in Helen. We ordered a duck quesadilla, tasty and my husband ordered the veal meatloaf which was good, but again not worth that wait. The side items were nothing special, the cheese grits were a bit runny and not very cheesy. The trout was good and moist, the spinach and potatoes were bland as well. Nothing special. I would not recommend it.\r Parking was not that great either. Pros: they keep your drinks refilled. Cons: waits are loooooooooooooong. not great parking. more
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  • Hours: Mon. - Sun. 11am - 9pm
  • Payments: Visa, American Express, Master Card, Discover
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