I had two certificates I was gifted that I was trying to redeem. Called and called and left voicemails to please call me back so I could schedule an appointment. No one ever called me back. I didn't want to book online because the certificates I had were supposed to include mobile service, but when I tried to book online, they were trying to collect an additional $15 per service. So at that point the value of the mani/pedi was at $100.
I had a mani/pedi once before with them and it definitely was not worth that. (the nail tech even cut me with the nail file).
If you have certificates for this company, call whatever site you got them from and get a refund.
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