On Saturday June 5th I put a bid opening on the net for a 3 way move to be carried out on June the 15th. Although I received 6 bids and other bids that were in fact lower, Josh with Muscular Moving men was the only one to call me on Sunday the 6th of June. I went with a gut feeling on this on a since of time efficiently. I can tell you now I was not disappointed. Josh explained everything to me clearly and the move was set for June 15th. I am disabled and we ran into some medical coordination problems, so just 4 days before the move was to take place I was forced to move the date up by one day. I called Josh and he said he would get back to me that the schedule was full on the 14th. In less than one hour I received a call-back as promised. Josh had contacted another customer and was able to accommodate us both. He kept in contact with me and the details were carried out.
The move was to start at 8 AM at approx. 7:45 I received a call from the team of Kyle and Adam that traffic was heavy and that they would arrive a little after the set time, being kept appraised of the status is only one of the first professional acts of conduct by your employees, and from the customer point of view it is really appreciated. Now where moving in it's self to me is a horrifying experience, Kyle and Adam made it almost enjoyable if that is ever really possible ! Both of their performances were carried out like it was their money paying for the move ( fast ) and the goods were their own ( carefully ) now thats a fine line to balance upon. They were both professional and personable and you are fortunate to have them in your employ. They took no lunch, they got it all in one trip, and saw to it everything went into our new place in it's proper area. All in all they could not have performed better. I normally do not write this type of letter and I expect good customer service for my dollar, however in this case all concerned performed way above and beyond. I will not hesitate to recommend your company to anyone moving, and I will be using your services in the future!