Two words: LEGAL RANSOM. Not only did the owner mislead us when we booked them, but the he also threatened us over the phone, several times that day, kept increasing the price, screaming at us, demanded obscene amounts of cash, and told me he was having me arrested. He was so horrible that I actually fainted, hyperventilated and ended up getting rushed to the ER, because I was pregnant. He knew I was pregnant too. He ordered his drivers to take our stuff to his warehouse, and they admitted to us that they do this all the time, to couples. So if you had a great experience with him, either he thought you didn't have money, or you're single. Don't ever book with this company. The 2 initial movers he sent were instructed to take their time. It took them almost 8 hours to load our 2 bedroom apartment into their truck. The only reason we got our stuff back the next morning, mostly unharmed, was probably because the owner found out I fainted because he was screaming threats at me, and had a stress/panic attack.