Late last July, I contracted Midwest Pools & Spas for a fiberglass pool and surrounding concrete patio. They wanted full payment upon delivery of the pool shell. They completed the work in late August. The concrete patio cracked and collapsed over the winter, and the pool tilted. Greg Hoover, the owner of Midwest Pools & Spa, came out and then personally took responsibility for the shoddy cement work and agreed to fix it. He requested we wait until pool season was over in September, which we agreed to. Now he claims to "not have the money" to replace the patio .