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Metro Mattress - 3 Reviews - Penn Fair Plz, Penfield, NY - Furniture Reviews - Phone (585) 388-1170

Metro Mattress

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Penn Fair Plz
Penfield, NY 14526
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(585) 388-1170
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Main categories:

Furniture , Housewares

Related categories:

Home & Garden

Reviews

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Best

The manager there helped us without any pressure and made it a pleasant experience we got a great mattress at a great price, Sent my sister there and I'd highly reccommend going ...

Worst

I would strongly advise that you take your business elsewhere. I purchased a headboard from the Dewitt location. Because they did not have it in stock, I drove to their Liverpool ...

Poor Customer Service 8/1/2007

I would strongly advise that you take your business elsewhere. I purchased a headboard from the Dewitt location. Because they did not have it in stock, I drove to their Liverpool warehouse to pick it up. Once I unpacked it the next day, I realized it was damaged and it would not fit together. It was junk...made in Malaysia too. They told me that I could NOT return it, but only exchange it. After I explained "again" that it was D-A-M-A-G-E-D, they told me they would take it back ONLY "if I drove to their location 20 miles away....tonight". Harmony (the store manager) told me that "if I didn't bring it in now, how would they know that I didn't damage it". Brilliant statement (that's why I called in the first place to let them know)!!! Since I live in Clay, I asked if I could return it to the local store (part of the same chain) within 5 minutes of my home. The answer was "no". The response was bring it back tonight, to their location, or they would not give me a credit. Very POOR customer service experience all-around!!! These guys, with their sleazy sales approach (slammed every other furniture dealer) and obvious total lack of customer service make used car dealers look like saints. I will take my future business elsewhere!!! more

Metro mattress Webster 6/26/2007

The manager there helped us without any pressure and made it a pleasant experience we got a great mattress at a great price, Sent my sister there and I'd highly reccommend going to the Webster store.. more

Wide variety of mattresses 12/2/2005

We bought our mattress here. I have to tell you that the best time to go here is Friday night close to closing time. We got a heck of a deal on our mattress. It alone was $1,200, but they gave it to us for $1,000 including tax, delivery, bed frame. We didn't even have to ask! They just gave it to us. The mattress is top quality also. We love it! more
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