Meineke Car Care Center

I called Walt's on 6th Ave in Tacoma and spoke to the manager Kris Blough about a free brake inspection and to get a quote on brake repair. He told me to drop it off and he would get me a quote on the brakes. The vehicle was dropped off on 5/6/13 for the free inspection. I received a call on 5/7/13 and was quoted $3700 for repairs!!! When I asked for clarification, I was told that it was unsafe if these items were not fixed. I asked the manager if he was sure that all the brakes, rotors, hoses, and axle seals needed to be replaced and he said he would go check. He called back and said that they recommended that it all should be done, however he could do the job for $1900 if he left some things off the job. I told him that I thought he was being deceptive and I wanted to take my vehicle elsewhere. He started raising his voice and explaining that he was not going to let me waste his time and that he could only ""fit my vehicle in when he wasn't busy to put the wheels back on it"" I drove down there to see how busy they were and there was not ANY vehicles being worked on at the time. Just my vehicle sitting on jackstands with the wheels next to it. On 5/9/13 I received a call to pick up my vehicle. When I walked in to grab my keys, I was presented with a $145 bill!! for my FREE inspection. When I said I just wanted my keys back and leave, he walked around the counter and stood very intimidatingly right in front of my face and was using profanity and yelling that if I don't pay him, I would not get my keys back. He also said go ahead and call the cops, this has happened before and the cops won't do anything about a private matter. I just want my money back that I paid for my FREE brake inspection. There are plenty of good people looking for work, They need to get rid of this clown Kris, who claims to be a manager. He needs to go back to customer service school. I will tell everyone I know to stay FAR away from this place!!!!! I wish you could give negative stars for a review. more

At a time when the concept of ?customer service? seems to have fallen out of fashion, I am pleased to report that at Paulson's Complete Auto Repair it is alive and well! Car maintenance doesn't get any better than this. more

Thank you for your excellent service - you called when you said you would and there were no surprises. Really appreciate it! more

When I need someone I can trust I take my car to Paulson's Complete Auto Repair. They fix it right the first time and their rates are very reasonable. more

This place is the best! They are knowledgeable, more than fair on charges and helpful. I'm so glad I found them! more

I have been to many mechanics, but these guys at Paulson's Complete Auto Repair are top notch. They are really on top of things. I highly recommend going to Paulson's Complete Auto Repair. more

My car was making weird noises when I step on the brakes. I wasn't sure what the problem was so I searched for a local brake shop within the area. I found Paulson's Complete Auto Repair.They did an excellent job with my brakes and also gave me an explanation of the issues, thanks guys. more

The level of service at Paulson's Complete Auto Repair is fantastic. Having been a customer for many years, I am consistently impressed by the professionalism of every staff member I have come in contact with. Thank you!! more

I wish more companies in the area provided this level of service and professionalism. Thanks for the great service. I'll be back! more

Absolutely wonderful service and atmosphere. Every staff member was professional, friendly and most helpful. Keep up the good work. I will be recommending you to others! more

I am happy to have my cars serviced by a company who I can trust. I have lost confidence in another company's service, who always seem to find additional problems when I had my cars in the shop more

I feel so comfortable bringing my cars here. I've been to the dealer and just don't like going there. I'm happy to give you my money because I know things will be taken care of very well. more

You guys are wonderful! So nice. I really appreciate the fact that I can drop by any time and have my headlight replaced right away. more

I went into the shop afraid of the damage to my wallet, but they really worked hard to keep the price as low as they could. They kept me updated and cut me deals wherever they could. They even rotated my tires for free! They were courteous and quick. I'll be getting my oil changed here too from now on. Pros: Great Customer Service more

I waited while the manager had a conversation with his son's school while his son squirmed in the chair in the waiting room. Cons: The manager, Chris, is un professional and rude more

I highly recommend this shop. I first went to Walt's for an oil change special. While there, I was surprised to find that they also offer all of the mile based services (30k, 60k, etc) that the manufacturer recommends, and they do it for less!\r \r Good people, and they are locally owned. more