Massage Envy

Call anytime for an appointment and they work with all the locations to find you time. Professional therapists and relaxing surroundings. All locations provide consistent and dependable service. more

they have plenty of therapists on hand, but whether here or in Round Rock, it's just not the same as a Spa. They have 3 people at the front desk pushing the sales on you to buy up front massages, then they have limited openings in prime hours. The massage therapist I had was marginal and really didn't make me feel relaxed. No music or anything, not sure if it was a bad day for them, but not a good experience at either one. more

I am so disapointed in this business. Every time I call them, the people who answer the phone are not friendly. I signed up for their discount program that takes 50 dollars out of your account every month, specifying that it be dne on a certain day ( payday) and they take it out weeks earlier or later, just sort of randomly. When i called to complian they were unhelpful and rude and could not assure me that it wouldn't happen again. Finally, today since I had two massages that I had bought through that program, I called to book one for me and one for my friend. They refused to let me give the massage I bought to my friend, with no explanation. I bought this massage, I don;t see why I can't let my friend come with me and use it. And they were rude about it. Pros: There is one VERY good therapist, joe Cons: staff is rude, policies are not customer friendly,sketchy banking with their discount program more

After reading all the terrible reviews on here I was little afraid to go here, but I had received a gift certificate so I thought I would try it out. The facility was nice, the front office staff was nice and I was seen promptly. The massage therapist did a good job and I felt relaxed. I do get massage regularly from a place that is twice as expensive and I will admit that the quality is better-but you get what you pay for. I had a very decent experience there, no horror story and I would definitely recommend Ashley to friends looking for reasonably priced massage. more

After running the Oklahoma City Memorial half marathon, I went to Massage Envy for a relaxing massage. Marilyn was my massage therapists; she was very experienced and friendly. If you?ve had a massage before you may know the term ?magical hands?. This is the treatment that I have received from the different massage therapists that I have had at Massage Envy, especially by Marilyn. The facility has always been clean and the cliental is professional. I also enjoy the relaxing waiting room that they have up front; it makes you feel like you?re at home. I can?t wait for my next massage. Thanks again Massage Envy for a job well done. Pros: friendly staff, affordable program,great massages!! more

I have gone to a number of spas around town and compared to all of them, Massage Envy @ Hancock center was great! Pros: Easy to schedule at the last minute more

This post is in response to the below review. First I would like to apologize for the negative experience that you had at our clinic. As the Clinic Administrator, I am genuinely shocked to read your complaint. Your phone messages and situation were never brought to my attention and for that I am very regretful. I assure you that customer satisfaction and quality of service is of the upmost importance to everyone at our location. more

Great massage - I felt so much better after coming here! The therapist really listened to me, and he spent time after the massage talking to me about stretches/exercises to de-stress my neck and shoulders so that they stay looser given that I work at a computer all day. I thought everything was very clean and new - was very impressed with the facilities. All of the staff including the therapist were very friendly and welcoming. Highly recommend! Pros: Amazingly low price for day spa-quality massage therapist and nice facility. Cons: Hancock Center can be a little hectic depending on time of day which isn't the most relaxing. more

after my massage my body became completely covered with itchy red bumps that only worsened as time progressed. i went to a physician who determined that it was not allergies and that it could be bed insect (won't let you type b*g for some reason) but there is no test to to unequivocally determine this. i called massage envy to complain and all i got was an unhelpful response about how they'll check the company that washes their sheets. i waited a week for a response before calling them again. they said that they'll let the manager know. i have worked at a day spa before (lepli day spa in boston, ma) and if any customer was the slightest dissatisfied, they would attend to their complaint IMMEDIATELY and go to any length to solve the problem, comping all services they received. also, with this i understand how difficult it is being in this industry and wouldn't complain had it not been a serious issue. of course, never got a call, so i called them AGAIN. the owner actually got on the phone and, rather than try to mediate the problem, refused to take any responsibility. i had gone nowhere but this place and then went straight home, which she then said i got it from my own house! at this point i became furious and demanded my membership canceled and my money back. she went on to say over and over that they can't just give out refunds to everyone. flustered, she said she would think about it and let me know when she figured out what SHE wanted to do. of course, i haven't heard from them and it's been 3 days. suffice to say, i do not recommend this place to anyone. the COMPLETE and UTTER lack of professionalism completely astounds me. if you are unable to adequately handle customer complaints than you have no business opening an establishment primarily based on customer service. more