Ruined my $150 BCBG dress by cutting off so much fabric that they turned it into a shirt.
When I brought in my dress, I had already safety pinned the dress to indicate where the dress should be hemmed - approx 3 inches. I asked if that was okay (as I usually tried it on in the store) that I just wanted it hemmed to where the safety pin was, and the person assured me it would be. When I went to pick it up, I was shocked, and then was informed that they never guarantee work that you pin yourself. I immediately said if it was a difference of 1-2 inches, sure? but the difference here is an extra 6 inches!
Now, I understand mistakes happen (as much as I don?t like to be that unfortunate person), but it?s all about how you fix the problem. To add insult to injury, they asked me to wait, went to the back, and came back with a 2 inch piece of fabric from my dress and said, ?This is all we cut off.? What are you trying to prove? You turned my dress into a shirt by chopping off almost a foot of fabric, and you?re going to come back with a 2 inch piece of fabric (which you could have cut in half while you?re in the back, or made several cuts) and then tell me that?s all you took off?! WOW! They never once offered to give me back what I paid for the alterations, so now I?m out $170 for BOTH the alteration and the dress. NEVER GOING BACK AGAIN!!!
Pros: USED to be who I used for alterations
Cons: Good luck if they ever mess something up