We got a new roof with a 5 year guarantee 3 years ago. We have had 3 leaks and the latest one ruined a dish receiver, printer, and PS2. Manuel Chavez Roofing continually schedules appointments and never shows up or calls to reschedule. After 3 no call no shows, I sent a 2 page letter saying I would no longer waste time calling them and if they had the inclination to hold up to their guarantee, they could call me. Especially since on the third no-call no show, I called and she stated she knew they were still coming and would page him and call me right back. I called to a filled voice mail box for two hours before I called HER and was told he would come the next day. Which he didn't. Two days later after the letter, they called to set up an appointment to look at it the next morning and the man actually showed up. I told them then that I am not trying to be hard headed, I just want the dignity of a call when they are not going to show up. If they can't get to me for a month, tell me they can't get to me for a month and quit making me sit at home waiting for them. He promised to fix the leaks either Friday or Monday. I reminded him of their lack of commitment to their schedule and he promised again stating he was on the way to the office and would call within thirty minutes with a scheduled time. I have not heard another word from them.
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