I am very upset with the manor. I only get out to places like this once a year, if that. I am a mother of two young boys... Money's tight, so it's special treat for me. For our anniversary, I got the best package! The Great Getaway. Hubby was so nice, he added a hair coloring and haircut tot he package, so I would have a real awesome day. I called to schedule the appt, they couldn't do the whole package in one day, so I had the hair cut & color on one day, and the rest was scheduled for a month later. The haircut & color was nice. I gave my gift certificate, and was on my way. Then, I got reschedule for the package. Ok, no big deal. Then I forgot when the appt was scheduled for, so I missed the appt. It was my older son's birthday and we were out of town. I called and rescheduled. I'm getting ready for my appt, when I looked at the back of the gift certificate. It's less than half the money put on it. (full price was $320.90) I had $155.90 left! Now I'm upset. I called, and was told that the gift certificate was void, since I missed an appt, and that the haircut & color was $165.00! I would never have had my hair done if it cost that much! My hubby called the manor, wasn't happy with what he was told. He was fuming. Me? I'm really disappointed & mad. I was supposed to be getting a full body massage, mini-facial, makeup application, lunch included, paraffin spa pedicure, paraffin manicure, hair treatment and shampoo & hairstyling. I cannot get that with what is left. I was not told that having my hair colored would cost more than half of what their biggest package costs!