While Magnum Collision does excellent body work (as evidenced by the high end vehicles that sit on their lot, awaiting repair), we have had two issues on two separate visits. The first was when we took our car for an estimate and repair. We decided to go with Magnum Collision as we had had good luck with them in the past, and the estimate was slightly lower than others. Once they began the repairs, they called to inform us that the cost would almost double. While we understand that sometimes unforeseen repairs arise, for the cost to double is ridiculous. There was no valid explanation for the price increase, so I wonder if it wasn't a bait and switch maneuver. More recently, my husband dropped off his work vehicle for repairs. He realized when he got home that his change had been stolen out of the vehicle. While it was only $10 to $15, the person who took the change took the time to take the quarters, nickels, and dimes, but left the pennies (humorous, but ridiculous). If someone is dishonest enough to steal change, what else are they taking out of these vehicles? When I called to report this, (on principle, not for reimbursement) I was told that 1. they had never had that problem before, 2. they couldn't verify this actually happened, and 3. that there was nothing they could do, but they were sorry. After two untrustworthy/dishonest incidents, we will not be returning as customers, and would caution others to think twice before hiring this company.
Pros: Excellent repair work
Cons: Dishonest pricing, dishonest employees