Maddali, Anna, Md - Mason Primary Care Inc

I have been seeing Dr. Maddali and Dr. Stotz for over three years. Both Dr.s are very attentive and listen to your concerns. However, the ""customer service"" provided by the staff is so poor that I have decided to find a new physician. \r \r I was left waiting in the office for over an hour before anyone realized they had skipped over me on the list. Then, I was told that I could have just had the Rx called in rather than come in for an office visit. So, the next time (1 month later), I called in, they did not return my call until afternoon the next day and I was told I had to come in for an office visit to get an Rx!!!! \r \r My maintenance prescription for asthma was processed as an Rx for allergies, so the insurance co-pay was higher. When I called the office to have them call and straighten things out with the insurance, they made me feel like and idiot for calling and would not call the insurance company to fix the problem. What could have taken 5 minutes (or no time if it was called in right the first time) took me a month of calling the Dr and insurance to fix. I had to bring paperwork and a letter to the office to get the information to the DR!!! \r \r I feel like I need to work twice as hard to get something accomplished because they work half as hard.\r \r Three years is long enough to be treated like I do not matter. \r Pros: Drs are nice and attentive Cons: Customer Service is a Joke...you do their job more

I feel like Dr. Maddali did not take time to really listen to my issue, she just started writing a prescription before listening to the whole issue and told me to get a gall bladder MRI when I knew that wasn't the issue at all. I wanted some information on how to best treat my acid reflux and some education on how to prevent it. All she did was write a prescription and didn't even tell me when to take it or how often. It seemed like she just wanted to get me out of the office so she could move on to other patients. I went to her once before and she wrote a prescription for that. I never got the prescription filled and the problem went away on its own. I would like a doctor that really cares and listens. Don't go to Dr. Maddali if you feel the same way. Pros: Very nice woman Cons: Just writes you a prescription and sends you on your way. more