Mike A. was totally professional in both his Salesmanship and in his Plumbing prowess. He thoroughly explained the companies polices for up-front pricing of the job (using the Company's prepared manual), gave us two options with installation costs for the job; explained the added costs for the more complete installation - and offered us the Senior Citizens discount. Upon our acceptance, Mike changed clothes and began the 3-4 hour task of removing our present sink and installing replacement hot and cold leads with customized Shut Off Valves, etc. Since I understand plumbing I can say with authority that his copper pipe and valve work was a work of art. And the sink removal and reinstall were performed perfectly with no damage to our existing Countertop or the cabinetry below.
Moreover, Mike exhibited weel refined Customer Relations skills. He was very friendly, answered all my many questions without hesitation - and did not utter a single abusive language word at any time. When the installation was completed, Mike removed all his plumbers gear, cleaned the counter and floor of all debris leaving the job as he had found it upon entry into our kitchen. Both my spouse and myself were fully please with both his demeanor and his plumbing expertise.
thanks to LOWRY SERVICES for assigning Mike to perform the job.
This is our first experience with Lowry for taking on a major Plumbing assignment, We arbitrarily selected Lowry and were blessed to have Mike as the installer. Should we have any plumbing needs in the future, we will call Lowry and ask personally that Mike be assigned the job. We know the job will be done systematically, professionally and that we will know up front what our cost obligations are. Thanks Mike for giving us a bright, shiny new Kitchen Sink!!!
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