Lord & Taylor

They have a great customer service. Excellent on cosmetic department, great place to buy make up. I love this store. Thank you guys a lot more

I have been shopping at Lord & Taylor for years and it just keeps getting better. The men's department is New York's best kept secret. Great selection, great quality and great prices.! The customer service is always friendly and helpful. more

I will NEVER get anything from Lord & Taylor again. The box was not properly taped and was opened when it arrived. The dress was in a ripped plastic bag and it was wrinkled in a ball. The plastic security tab was still attached to the dress. I expected better from a company that is selling high end items. I ordered a dress from sak's and it came in a box with the dress attached to a hanger and secured so the dress wouldn't shift around, not one wrinkle. Also, Sak's dress was beautifully presented while Lord & Taylor looked like something I ordered from Walmart. I'm still sending them e-mails asking for my shipping charges credited back. Now they charged my visa again. This purchase was a nightmare. more

Lord & Taylor is a very classy store. Everything in L&T spells elegance. Such a pleasure shopping there or if just browsing is your thing, that's the place to go. This place is super spotless and neat. That the sales people bend over backwards to help is a huge plus. L&T is never a ""hit or miss"". It is guaranteed to always be a ""hit"". They carry a fine selection of everything! From fine jewelry on the first floor to their newly added household furnishings on the top floor. Even their Xmas decorations for your tree are exquisite and yet affordable. Some items may be pricey, but they sure are worth it! L&T = quality and taste. more

Lord & Taylor? Just hearing that name, I?m instantly transported to the 1980?s of my childhood, and memories of my cashmere sweater-collecting grandmother in Minnesota, a walking 1950?s time piece herself, sea-green 67? Buick she refused to trade in and all. To her, Lord & Taylor meant quality and sophistication, style and grace. While all the major department stores have taken hits over the years, with the rise of independent retailers like Old Navy, H & M and Target and such, Lord & Taylor more than any store struggled to stay relevant. Well, they?re still around, and while they still cater to an older, more mature set of shoppers, they have begun reaching out to a new demographic, with trendy styles galore, and lots of coupons and discounts, and sometimes even sale flyers than you can find in your local newspapers or circulars. That being said, with a name like Lord & Taylor, one cannot signify ?cheap?. The name still stands for elegance? they have 16 pages worth of cocktail dresses alone on their website (and the cheapest ones on there start at $50? and average more like $200)! Their only store in NYC is located- where else, on Fifth Avenue. They have every major fashion designer?s line there! more

Lord and Taylor is truly a unique shopping experience. I dread going shopping or going to dreadful time consuming stores. It is rarely crowded. The service is usually a personalized shopping experience (which does not exist in Macys) The associates are always helpful, respectful and friendly. The store is always immaculate. Associates are helpful enough to place orders from other L&T locations as well. I found the perfect dress, but did not have the size I needed on stock in this location. My sales associate located and ordered the dress for me from another location. I would never expect any service from other dept stores, simply an attitude. I highly recommend L&T. more

Lord and Taylor has completely updated their designers and have great hip new designers, for a much younger crowd, expanding the target market. The store is still as classy as it ever was, but they have fantastic prices and great options to choose from. Some of my favorites are Michael Kors, Ellen Tracy, Diesel, Paper Denim, Energie Steven, and of course, the classics like Polo and Context. Not only are the designers great, and the store is spotless, the employees are pleasant, not pushy, and their personal shopping department is the best in NYC.\r \r Lord and Taylor recently went under new management, hence their new outlook on fashion. They are hosting their huge Friends and Family event in the store this weekend through Sunday and you can download their coupon on the website (please see below). The coupon gives you 20% off your purchase now through Monday, and if you can't make it into the store, the updated website is offering great promos right now as well, with free shipping on orders above $150. They have everything you could want for your Holiday Shopping list, even their children's department is great with designers like Ralph Lauren, Pumpkin Patch, Lily Pulitzer . . . you just simply can not go wrong with the quality of the clothes and home goods at Lord and Taylor, plus they have a great central location in NYC right on Fifth Avenue! Go to Lord and Taylor's website, and then type into the browser: /common/coupons/ lt_120307_coupon.pdf? The coupon is valid through Sunday December 9th, 2007 Pros: Great service, quality products and huge selection, what more can you ask for? Cons: None that I can think of! :) more

I'm glad there are still stores like Lord and Taylor. It has that hometown feel of a dept store, however it's filled with a terrific selection of merchandise. I especially like where it's located. Busy, but not so packed that you dread going there. They have really good specials and their accesories dept. for women is outstanding. I bought some great mother's day gifts and like they are fully staffed and never pushy. Bloomies and Bergdorf's are very pushy. Highly Recommend. Pros: Specials, Merchandise, Staff more

I shop at L+T whenever I get to Manhattan. I buy things like hats, scarves, perfume, and makeup, usual teenage girl things. People working there are always extremely nice and helpful, not to mention genuinely friendly and talkative without a dire need to sell me something ASAP. I had a DVD in my bag from the NY Public Library and it went off when I came in the store, and after making a fairly pricy perfume purchase, I went off again when leaving the store. The guard runs over talking REALLY loudly, demanding I come back over. He's searching my bags really loudly and I'm trying to tell him it's my DVD. He's like ""yea yea"" and everyone's staring at me. He starts swiping my things through the security bars, while he just should have checked my receipt to begin with. Then he starts searching my mom! Really unnecessarily embarrasing! Pros: great staff, nice goods, clean environment Cons: obnoxious security more