Hiring a professional mover for the first time, I was a little anxious and skeptical. But since my company was paying for it, I wanted to make it as easy as myself as possible. First, I called around getting estimates. Most of the professional movers were about the same price for the 2 bedroom apartment worth of contents I had to be moved over 1,000 miles. It took a little while to understand all of the fine print like the binding and non-binding estimates, as well as insurance and limitations of liability. I opted to go with this company. The gentleman was very courteous and prompts with the phone calls and faxes, and explained everything fairly well to me. I had a lot of questions, and most of them were answered quite well. I decided to pack my own things since they would be stored in a storage unit prior to being moved. If moving things from or to a storage unit, choose a unit that is easily accessible to an 18-wheeler. I had a 20x10' unit pretty much full. I didn't get insurance since I didn't have anything too valuable and felt that I packed everything very well myself. I was given a 2-day window for pickup and a 5-day window for drop-off. I was told they would call for instructions the day before and so they did. Great communication and everything worked out extremely well for pickup. For loading, the driver and worker did very well while a family member watched. For drop-off, the driver had excellent communication, and I was able to fax maps to the driver to aid in the 18-wheeler-unfriendly roads in my area. The driver arrived on the first day of the 5-day drop-off period, at the planned time. The driver and worker were professional and courteous and everything was handled with great care. My furniture didn't appear to have any additional wear. I was most worried about a nice bedroom suite, but careful inspection showed it made the move great. The only thing I did notice was the corner of one wall near the corridor appeared to have been scraped by some furniture, only requiring some touch-up painting.
Overall, a very good job.