I've had my hair cut with Fay three times now.  She's very nice, and the salon has a pleasant and comfortable atmosphere.  The haircuts have been... good but not amazing.  Once, I had to go back the next day because she'd missed a chunk behind the ear.  I think she's more comfortable with giving you a style that you show her in a photo as opposed to suggesting something for you.  However, one big plus is that her cuts grow out really well-- they seem to end better than they start even!  I kept going back for this reason, for the very convenient Harvard Square location, and the reasonable price.  I may try another place, but this is a pretty decent fallback.  Honestly, if you know exactly what you want and can communicate it clearly, Fay would probably be fine.  I think my problem was just that I didn't know what I was looking for.
Pros:  Convenient, reasonable price
Cons:  Maybe not the place if you're trying to "find
                        
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