i originally had asked that my hair remain the same color (done by my old hairdresser who moved) but that didn't happen. i wanted a trim but Brenda, the owner and hairdresser, cut a couple of times and she was done. she was done because she had others there at the same time, during my time of my haircut. so i did not get a good haircut or a good color. she was nice but not. i paid her a $20 tip.
when i had to go down to another place to get my hair done, the lady did it right. in fact, i tipped that lady $50 for a job well done and told her how thankful i was to be looking normal again.
my hair was like a neopolitan icecream with four-tones horizontally. the part that she touched up was mostly the top. the top was caramel striped, of which Brenda said i should get a caramel color. i told her i hated caramel but little did i realize that when i walked out the door, the top of my head was caramel! i called her and came back and i waited 2.5 hours while she did 2 other people. i also had my eyebrows done for another 30 minutes. she just wasn't interested in fixing the problem. i think she is too consumed with making money than making the customer happy. i had to go to another hairdresser to get my hair redone a third time. she tried to blame the bad hair color on frozen colors and the water. but i knew better than that. so i knew this wasn't going to be a honest situation.
i asked for a refund which she said she would do thet but my instincts strongly told me that she would not do that. i was right. she didn't. when we talked, i even apologized for everything, even though i should not have done that. when a customer is not happy with the product or services, they should be able to say something about it so that the owner or the company can listen with an open ear, not for them to get mad or cop an attitude. that is how a business grows. it is supposed to be flexible and learn as it grows. that is how a business survives. when attitudes are copped, growth can't happen. and bridges are burned.
i have owned a business before and there are four things that need to happen with customers and a business.
1. honesty and good morals.
2. if the customer isn't happy then they need to be satisfied or their money refunded if that can't happen.
3. a customer needs to be satisfied. when services are good, they speak for themselves, especially HAIR. we all wear our hair and that sells the hairdresser. if a person is only interested in making a buck here or there, that business may survive, but it will not thrive. people will see the hair craftsmanship done on that person. because the hairdresser SHOULD want RETURNING customers. that is why they should want to do a decent job and invest in that customer. that customer is potential for other customers, as well as returning back for another good haircut and color/perm or whatever.
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