Episode 1, 2003\r
My brother suffered a sudden death at the age of 33. My mother and father and immediate family members struggle through making arrangements and take the dreaded trip below Kutis to select a casket. We make our selection and head back to the office for final paperwork. The cost was probably in line but we had not priced the arrangements and we were shocked, as well as still in shock that my brother was gone. One of the Kutis boys could see we were in shock and says, ""That is a lot of money, if you would like, we can cut some costs...."" I am thinking, this guy sees my parents grief and is going to offer a 5%, 10% discount. He continues, ""by going to a cheaper casket."" I wanted to grab that pencil neck by his throat. My parents were paying cash for whatever arrangements we made, we were struggling with the whole ordeal and he was way off track and way out of line. We said, ""We'll take what we ordered.""\r
Episode 2, 2010\r
My father dies and is in the same room my brother and many other members of my family have been viewed in, problem is, with a clear schedule of when dad was to go into the chapel, due to poor scheduling of personnel or people showing up late, we were forced to wait while they shuffled dad and all of the flowers from room to room well beyond schedule, vacuums going, etc. It was very unsettling and we were told by an employee that they had a busy schedule. We did not specify our schedule, we left that to them. If they were so busy they should have pushed dad's back an hour to when they could handle the task. I guess they were squeezing in as many as they could to maximize thier bottom line.