Koons Arlington Toyota

PATHETIC / HORRIBLE experience. I went there to buy the new 2012 Toyota Camry, the sales person was confused and very unprofessional. To my surprise the problem was with the administration, the sales manager named Aladdin was very arrogant. He refused to give us even the quotation let alone the test drive. on our complaint he said and i quote " get the F**K out of the dealer ship we dont need your business" I know this all seems very far fetched ... but yes it did happen and just because i had a PAKISTANI license he declined to entertain me, resorted to abusive behaviour and showed me out of the dealership. This was purely a racist act and should never be tolerated. I will certainly report this behaviour to BUSINESS BUREAU OF U.S. more

I do not recommend Koons. Service team did incomplete when I took my car in for warranty work, then refused to correct the problem when I brought it to their attention. Basically the issue was a loose wire that was causing my battery to drain ... they fixed the wiring, but refuse to replace the battery. Now that it is getting cold ... my car doesn't start in the morning :-( more

BAD service, FRUSTRATED and DISAPPOINTED... negative 5 DO NOT BUY YOUR CAR FROM THERE!!! I'm just putting it out here and making everyone aware of my bad experience. i bought a used car with them last month and got the limited warranty. brought back the car to address the issues and now they won't even give me the light of day... the salesperson and the used car manager are giving me the workaround... they don't EVER return phone calls nor email. Brushed me off when I showed up at the dealership since I can't get a hold of them. I even had an appointment with the used car manager and he didn't even show up!!! I was waiting for about an hour until one of the agents helped me. I called the same "manager" yesterday and he told me that he's "with a customer" and will give me a call back.... yup NEVER heard from him. i guess it's true wut they say, once you sign that paper... they do a complete turnaround on you and give you the big screw you when they get their commision... it's been a week and they still have my car. completely disappointed for worthless people. if i could give a negative 5, i would. Once you bought the car and the deal is over, they are dreadful. save yourself a headache and DO NOT purchase your vehicle from this location. more

Every time I lucked into a knowledgeable service representative, he was gone by my next visit. They misplaced my car on three separate occasions: once for nearly an hour. I finally gave up when I had to deal with a rude and belligerent manager. more

The toyota in my household was getting old. It had 79,000 miles on it and I need to replace the timing belt. The timing belt is supposed to be replaced every 60,000 miles, but I got lazy and kept putting it off. I dropped the car off at this dealership on Monday night. The mechanic called me the next day to confirm that they had recieved my car. He gave me an estimate and said that the car would be done in a few days. He said that he would call me back when my car was done. The next day I recieved a call saying that my car was finished. I went to pick it up that same day. I went to pay and I gave them a coupon which I had recieved in the mail for a discount on a timing belt replacement. The cashier was very friendly and she accepted the coupon without asking any questions or giving me a hardtime. My car was running great when I took it back and it hasn't broken down at all since. more