My family and I have been to Kobe several times and never had a serious problem. Once the service was slow, but it was a busy night. The chicken and filet mignon are both excellent in my opinion, and my fiancee loves their hibachi shrimp and scallops. Even my picky 7-yr old loved her chicken, and she usually does NOT do ""ethnic"" food. I should have prefaced this by saying that we have never attempted to eat her on a Friday/Saturday night or holiday. I have worked in restaurants and Hello! - you WILL wait a long time to be seated with the potential (due to their unique seating arrangements) for mishaps with huge groups! To my knowledge, they no longer take reservations, probably due to the issues mentioned by previous reviewers. My advice, should you have a large group (10+) would be to have someone go ahead of you and put your name in... or to avoid traditionally busy nights. This, to me anyway, is just common sense. I have had their sushi twice, which was fresh and delicious both times. I found that the more we communicated with and were friendly to our chef, the larger and more flavorful our portions. Alcohol is pricey, but the drinks have never been weak, when we felt inclined to order them at all. It is unfortunate that others have had problems at Kobe, but I cannot say my experiences there have ever been negative. Five stars all the way.
Pros: Great grill food and fresh sushi, entertaining chef
Cons: Pricey alcohol, potential for long waits